Frequently Asked Questions

My WebPAM connection was working OK. But later on, it timed out. What do I do now?

The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons. When you attempt to use WebPAM, it returns to the login screen. Enter your user name and password and click Login, and WebPAM will establish a new connection.

I can access the VTrak over my company’s intranet. But I can’t access it from an outside Internet connection. How do I make the Internet connection work?

This condition is not related to VTrak, but is due to your firewall and network connection protocol. Contact your MIS Administrator.

With other Promise VTraks, I used the Server’s IP address in WebPAM to connect with the RAID subsystem. Why is this VTrak M310p/M210p different?

VTrak M310p/M210p has the server software embedded. With the M310p/ M210p, you point your browser directly to the VTrak rather than a server. Also, with M310p/M210p you do not have to create a subsystem because the subsystem already exists.

Why can a RAID 1 logical drive on VTrak consist of only two disk drives?

On VTrak, RAID 1 logical drives work in mirrored physical drive pairs. You could create up to seven RAID 1 logical drives. Or you can create a single RAID 10 logical drive with data mirroring and up to 12 physical drives. If you have an odd number of drives but still want data mirroring, use RAID 1E.

See the VTrak Product Manual on the software CD for more information on the number of physical drives you can use for each RAID level.

Are logical drives on VTrak limited to 2.199 terabytes?

No. But verify that your operating system supports logical drives over 2.199 TB. Also, for the operating system to recognize the full capacity of logical drives over 2.199 TB, you must specify a sector size of 1 KB or larger when you create the logical drive. See Chapter 7 of the VTrak Product Manual on the software CD for more information.

I have two UltraTraks and use WebPAM to monitor them. Can I use my existing WebPAM setup to monitor the VTraks also?

No. Use the WebPAM embedded with the VTrak M310p/M210p.

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Promise Technology m210p, vtrak, m310p quick start Are logical drives on VTrak limited to 2.199 terabytes?

m210p, m310p, vtrak specifications

Promise Technology has established itself as a strong player in the storage solutions market, particularly with its VTrak series of storage systems. Among the notable products in this lineup are the VTrak M310P and M210P models, designed to deliver efficiency, scalability, and high performance for businesses of all sizes.

The Promise VTrak M310P is a high-performance storage solution that emphasizes speed and versatility. This model supports both SAS and SATA drives, enabling enterprises to tailor their storage needs based on workload requirements. It is built with an advanced RAID engine that provides multiple RAID levels, including RAID 0, 1, 5, 6, 10, 50, and 60, ensuring data redundancy and protection against drive failures. The M310P can accommodate up to 96TB of raw storage when fully populated, catering to environments that require large amounts of data retention and quick access times.

Key features of the VTrak M310P include the intuitive management interface, which simplifies storage provisioning and monitoring. This model also incorporates Promise's innovative "HyperRAID" technology, which enhances performance by optimizing I/O operations and providing real-time analytics and reporting. Additionally, the M310P supports a variety of host connection interfaces, including iSCSI, Fibre Channel, and InfiniBand, allowing seamless integration into existing infrastructure.

On the other hand, the VTrak M210P is tailored for a slightly different audience, focusing on small to medium-sized businesses that require reliable and cost-effective storage solutions. The M210P retains several high-end features found in its bigger counterpart while offering a more budget-friendly option. This model also supports a mix of SAS and SATA drives and includes RAID capabilities similar to the M310P for data protection.

The M210P provides a robust set of management tools designed for ease of use, including automated alerts and comprehensive reporting capabilities. Its compact design and reliable performance make it ideal for remote office locations or data centers where space is a premium. Furthermore, the model incorporates advanced power management features to reduce energy consumption without compromising performance.

Both the M310P and M210P are built with scalability in mind, allowing businesses to easily expand their storage capacity as data needs grow. With a focus on durability, performance, and advanced technology, Promise Technology’s VTrak systems are well-positioned to meet the evolving demands of modern data storage. Whether for large enterprises or smaller organizations, these products offer solutions that enhance productivity and ensure data integrity.