Maintenance and Troubleshooting
Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other problems with your system. Please review the following tables to solve common problems you may encounter with your printer. You may also visit www.psiontekgoix.com for additional “FAQ’s” that may assist you.
If you are still unable to solve your problem, please contact the company where you purchased your printer since they are most familiar with your systems. If they are unable to help you, you may contact Psion Teklogix Technical Support at (800)
Error Messages
Whenever the printer detects an error condition, the 
Error Indicator will either flash or go to a steady on condition. The indicator flashes for errors that can be easily corrected such as Check Paper or Paper Door Open.
The indicator will stay on without flashing for errors that cannot be recovered without loss of data. These are typically caused by interface configuration errors such as serial handshaking, or baud rate, and will require that the printer be turned off to clear the error.
Message | Possible Cause | Solution |
Check Paper | Media supply is empty. | Install new roll or cassette. |
| Paper/Black Mark sensor is dirty. | Clean the Black Mark sensor. |
|
| Refer to “Cleaning” on page 39. |
Paper Door Open | Paper door not fully closed. | Make sure the door is fully closed |
|
| by opening the door and closing it |
|
| again until the door “clicks” |
|
| closed. Check the platen roller for |
|
| damage. |
Parity Error | Serial I/O not configured correctly. | Verify that the parity selection |
|
| made in the Serial Interface Setup |
|
| Menu matches the setting on the |
|
| host system. |
I/O Overflow | Serial I/O not configured correctly. | Verify that the handshaking |
|
| selections (ETX/ACK, |
|
| XON/XOFF, RTS/CTS) selections |
|
| made in the Serial Interface Setup |
|
| Menu match the settings on the |
|
| host system. |
I/O Error | Optional interface – IrDA, Bluetooth, or | Try turning the printer off and on |
| again. If the error repeats, the | |
|
| printer requires service. |
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