Radio Shack owner manual You have an incoming call, but

Problem	Suggestion
You have an incoming call, but	Let the phone ring twice before you answer so the system
do not receive any Caller ID	has time to record the Caller ID information.
information.
	Check that the system is correctly and securely con-
	nected.
	Call your phone company to verify that your Caller ID ser-
	vice is active.
The handset battery pack does	Check the charging contacts on the handset and base. If
not charge.	they are dirty, clean them with a pencil eraser.
	Be sure the battery pack is connected correctly.
	Replace the battery pack.
The handset does not ring or	Move the handset closer to the base.
receive a page.
	Lift the base’s antenna to a vertical position.
	Be sure the battery pack is charged. (If the battery power
	is too low, it does not have enough power to light the dis-
	play.)
	Move the base away from other electrical devices and
	sources of noise.
The handset stops working or	Move the handset closer to the base.
works poorly during a call.
	Lift the base’s antenna to a vertical position.
	Be sure the battery pack is charged. (If the battery power
	is too low, it does not have enough power to light the dis-
	play.)
	If the base loses power while the handset is away, the
	security access-protection code might change. Restore
	power to the base, then place the handset back on the
	base. The CHARGE/IN USE indicator lights, indicating
	that the code is set again.
	Check the charging contacts on the handset and base. If
	they are dirty, clean them with a pencil eraser.

If you still have problems, disconnect the answering system. If other phones on the same line work properly, the fault is in this phone or its installation. If you cannot find the problem, take your system to your local RadioShack store for assistance.

30 Troubleshooting