6.Troubleshooting
Interference with and repairs to the hob by unqualified persons are not allowed. Do not try and repair the hob as this may result in injury and damage the hob. Please arrange for repair by a competent person.
Please note:
The induction hob is also able to self diagnose a number of problems and can display information to the user via the hob control display. Error codes may be displayed if your hob has developed a fault.
If your appliance reports an error or is not working, you may be able to rectify the fault by consulting these instructions for use.
Error code E2 is displayed
The electronic unit is too hot. Please check the installation of the range, make sure that there is sufficient ventilation. In extreme cases if you have allowed a cooking utensil to boil dry, this error code may also be displayed.
If in doubt please consult your installer or a qualified repair engineer.
Error code U400 is displayed
The hob/range has been incorrectly connected. The control will switch off after approximately 1 second and the error code will be permanently displayed.
Consult your installer or a qualified repair engineer.
Error code Erxx or Ex is displayed
The appliance has developed an internal technical fault that cannot be rectified by the user.
Please consult your installer or a qualified repair engineer
The fuse blows or the RCD trips regularly
Please consult your installer or a qualified repair engineer.
You cannot switch your induction hob on
Has the wiring system in the house blown a fuse or tripped an RCD?
.Has the hob been correctly connected to the mains supply?
.Has the child lock function been activated? Please refer to the instructions for use section about this function.
Are you using suitable cookware, please refer to the instructions for use about selection of the correct cookware.
Steam is coming from the oven
When cooking foods with a high water content (e.g. oven fries) there may be some steam visible at the rear grille. Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.
An oven fan is noisy
The note of the oven fan may change as the oven heats up – this is perfectly normal.
What cleaning materials are recommended for the range?
See the ‘Cleaning’ section for a full list of recommended cleaning materials.
We do not recommend corrosive or caustic cleaners as these may damage your range.
The knobs get hot when I use the oven, can I avoid this?
Yes, this is caused by heat rising from the oven, and heating them up. Do not leave the oven door open.
If there is an installation problem and I don’t get my original installer to come back to fix it who pays?
You do. Service organizations will charge for their call outs if they are correcting work carried out by your original installer. It is in your interest to track down your original installer.
If there is an installation problem and I don’t get my original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call outs if they are correcting work carried out by your original installer. It’s in your interest to track down your original installer.
Current Operated Ground Fault Circuit Breaker
Where the range installation is protected by a 30mA sensitivity residual current device (RCD), the combined use of your range and other domestic appliances may occasionally cause nuisance tripping.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven. Check that you are using the recommended temperatures and rack positions. See the oven cooking guide section of the instructions. The oven control settings and cooking times are intended to be used only as a guide. Individual tastes may require the temperature to be altered either way, to get the results you want. Try cooking at a higher temperature setting.
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