*Unit(s) should be turned off and fully charged prior to doing any Troubleshooting
NOTE: All troubleshooting steps should be performed by an adult only
TROUBLESHOOTING GUIDE
Problem | Possible Cause | Solution |
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| Does Not Work Out Of The Box | Unit must be traveling up to 3 mph before | Kickstart to 3 mph while applying the throttle to |
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| motor will engage | engage motor |
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| Loose connection(s) | Check for loose connections/wires underneath |
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| the deck plate |
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| No Longer Works | Loose connection(s) | Check for loose connections/wires underneath |
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| the deck plate |
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| Check power to wall outlet and/or try a |
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| different outlet |
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| Charger not working | Check lights on charger: |
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| Plugged into wall = Green |
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| Plugged into wall & unit = Red = Charging |
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| Charging Complete = Green |
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| No lights/Blinking lights - Replace Charger |
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| With no weight on the unit, carefully lift up the |
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| back end; manually (and carefully, of course) |
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| spin rear wheel and apply throttle to engage |
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| the motor. If motor engages - Replace Battery |
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| Tripped reset button | The reset button will trip if the motor is |
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| overloaded. An excessive overload may be |
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| caused, for example, by too heavy a rider, |
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| too steep a hill, etc. Wait a few seconds then |
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| press reset button. Correct riding conditions to |
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| prevent overload |
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| Battery will not hold a charge | If motor does not engage, but makes a clicking |
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| sound - Replace Battery. If motor does not |
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| engage, no clicking sound - Replace Control |
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| Module & On/Off Switch |
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Short Ride Time/Runs Slow | Riders weight | Do not exceed 120 lbs maximum weight limit |
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| Riding conditions | Use only on flat, dry surfaces. Avoid inclines |
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| and areas with heavy debris |
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| Battery not fully charged | Charge unit for a full 12 hrs |
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| Old/damaged battery | With no weight on the unit, carefully lift up the |
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| back end; manually (and carefully, of course) |
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| spin rear wheel and apply throttle to engage |
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| the motor. If motor engages - Replace Battery |
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| Charge battery periodically when not in use |
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| Tire will lose some pressure over time. Verify |
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| Tire is not properly inflated | correct tire pressure |
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| Do not store unit in freezing or below freezing |
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| Improper battery maintenance | temperatures. Freezing will permanently |
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| damage the battery and greatly reduce ride |
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| time. Refer to Pg. 3 Charging the Battery |
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| Brake dragging | Refer to adjusting the brake on page 5 |
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Runs Intermittently | Loose connection(s) | Check the wires around the throttle and |
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| connectors underneath the deck plate |
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| Replace - Twist Grip Throttle |
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