Troubleshooting Tips
Caller ID
No display
•Make sure the battery is properly charged for 16 hours.
•Make sure the battery is properly installed and connected.
•Replace the battery. Make sure the unit is connected to a
•Disconnect the unit from the electrical outlet and plug it back in.
•Make sure you are subscribed to Caller ID service from your local telephone company.
Caller ID error message
•The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line.
Telephone
No dial tone
•Check or repeat installation steps.
•Make sure the base power converter is connected to a working electrical outlet.
•Make sure the telephone line cord is connected to the base and the wall jack.
•Disconnect the base from the wall jack and connect another phone to the same jack. If there is no dial tone in the second phone, the problem might be your wiring or local service.
•The handset or headset may be out of range. Move closer to the base.
•Make sure the battery is properly charged (for 16 hours).
•Make sure the battery pack is installed correctly.
•Did the handset beep when you pressed the Talk button? Did the display indicator turn on? The battery may need to be charged.
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