TROUBLESHOOTING GUIDE

CORDLESS PHONE SOLUTIONS

Problem

Solution

No dial tone

•

Check installation:

 

 

— Is the base power cord connected to a working outlet?

 

 

— Is the PHONE indicator on?

 

 

— Is the telephone line cord connected to the base unit

 

 

and the wall jack?

 

• Connect another phone to the same jack; the problem

 

 

might be your wiring or local service.

 

• Is the handset out of range of the base?

 

• Make sure the battery is properly charged (12 hours).

 

• Is the battery pack installed correctly?

 

• Did the handset beep when you pressed the PHONE

 

 

button? Did the PHONE indicator come on? The battery

 

 

may need to be charged.

 

• Place the handset in the base for at least 20 seconds.

 

 

Dial tone is OK,

• Make sure the T/P switch on the base is correctly set.

but can’t dial out

 

 

 

 

Handset does not ring

• Make sure the RINGER switch on the handset is turned to

 

 

ON.

 

• Move closer to the base. The handset may be out of range.

 

• You may have too many extension phones on your line. Try

 

 

unplugging some phones.

 

• Check for dial tone.

 

 

 

You experience static,

•

Change channels.

noise, or fading in and out

• Move closer to base (handset might be out of range).

 

• Does the base need to be relocated? Make sure base is not

 

 

plugged into an outlet with another household appliance.

 

•

Charge battery.

 

 

 

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RCA 26790 manual Troubleshooting Guide, Cordless Phone Solutions