Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
•90 days for labor charges.
•One year for parts.
The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
During the initial 90 days
•Exchange your camcorder with a new or refurbished unit, or repair your camcorder. The option will be ours. There will be no cost to you.
After the 90 days and within one year
•Exchange your camcorder with a new or refurbished unit, or repair your camcorder. The option will be ours. Parts will be provided at no charge, but you will be responsible for the cost of labor required for the repair.
How you get service:
•Call
•A representative will troubleshoot your problem over the phone. If the representative determines that you should receive a replacement unit, you will be provided with a Service Request (SR) number and the location of a nearby exchange point if one exists. No returns will be accepted without the SR number.
To receive a replacement Camcorder before you return yours:
Option I
1.Provide your Discover, MasterCard, or Visa account number and expiration date
to our phone representative. This is for security purposes. If we receive your unit, excluding all accessories, within 14 days from the date you were provided the SR number, only items not covered by warranty will be charged to your account.
IF YOUR UNIT IS NOT RECEIVED WITHIN 14 DAYS, THE SUGGESTED RETAIL VALUE OF THE CAMCORDER WILL BE CHARGED TO YOUR CREDIT CARD. This amount, less $10.00 handling, will be credited if the unit is subsequently received.
2.We will send you a replacement unit.
3.Ship the unit back to us, excluding all accessories, using the replacement unit’s carton. Shipping instructions will be included in the carton along with your SR number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
•Evidence of purchase date, such as a bill of sale to verify your unit’s warranty eligibility.
•A brief note describing your camcorder’s problem.
•Your name, address and phone number.
Return transportation, storage, handling, and insurance costs are your sole responsibility. We accept no liability in case of damage or loss.
Option II
1. We will send a replacement unit to the exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit, excluding all accessories, and your evidence of purchase date, such as a bill of sale, to the exchange location and you will be provided the new or refurbished unit.
4. If the repairs were covered by your warranty, you will not be billed.
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