Service and Technical Support
If your amplifier requires service, you may either consult your Red Rose Music dealer, or send it directly to Red Rose Music.
If you choose to return it to the factory, please call us first. If we can diagnose the problem by tele- phone, we may be able to tell you how to fix it without the inconvenience and expense of packing and shipping the amplifier. Please do not send us your amplifier until we give you a return authoriza- tion.
You can contact Red Rose Music at this address:
Red Rose Music
2729 152nd Avenue NE
Redmond, Washington 98052
Voice:
Fax:
e-mail: service.electronics@redrosemusic.com
Please use the original packing materials when you ship your amplifier to us. If you did not save the original box, let us know when you request a return authorization, and we will send you a replace- ment. We must charge for the replacement box at our cost of materials plus shipping.
Limited Warranty
Your Red Rose Music Model 5 integrated amplifier is warranted to be free of manufacturing defects for five years from the date of purchase. Red Rose Music will at itsÕ option repair or replace defec- tive components free of charge during this period.
The vacuum tubes are separately warranted to be free of defects for a period of one year from the date of purchase.
This warranty is void if the Model 5 has been altered or modified in any way by anyone other than Red Rose Music or an authorized Red Rose Music service representative.
This warranty does not cover normal maintenance to the product. Red Rose Music is not responsible for consequential or indirect damage resulting from the use or operation of this product, or from any breach of this warranty or any implied warranty relating to this product. The warranty does not include damage caused by circumstances beyond the control of Red Rose Music, Inc. including, but not limited to, fire or other casualty, accident, neglect, abuse or abnormal use.
Red Rose Music cannot be held responsible for any loss or damage caused in transit.
The product must be prepaid and insured to Red Rose Music. To facilitate servicing, all products require a return authorization number before shipment to our warranty station.
The Red Rose Music Warranty starts with the date of purchase and applies only to the original purchaser.
