6Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

BIOS Boot Order

35

General Problems

35

Physical Disk Related Issues

36

Configuration Utility Error Messages

37

BIOS Error Messages

38

AUpdating the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . 41

Firmware Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

BGetting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Obtaining Assistance

43

Technical Support and Customer Service

43

Online Services

44

Automated Order-Status Service

44

Dell Enterprise Training

45

Problems With Your Order

45

Product Information

45

Returning Items for Warranty Repair or Credit

45

Before You Call

46

CRegulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

FCC Notices (U.S. Only)

48

FCC, Class B

48

Industry Canada (Canada Only)

49

Industry Canada, Class B

49

Contents

5

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Dell UCS-51 manual Technical Support and Customer Service, Returning Items for Warranty Repair or Credit