Troubleshooting, Specifications | HP A646 Inkjet CC001A#B1H manual

Contents
8	Troubleshooting
	Software installation issues	65
	The installation failed	65
	The Found New Hardware Wizard appears when I connect the printer to a Windows
	computer	66
	The printer does not appear in Printers and Faxes (Windows only)	67
	The installation did not start automatically	67
	Printing and hardware issues	69
	The printer is plugged in, but it will not turn on	69
	The printout did not appear	71
	The computer and printer lost communication	71
	The printer would not print when it was connected to the computer with a USB cable
	through another USB device	72
	An Unknown device message appeared (Windows only)	72
	The document or photo did not print using the selected default print settings	73
	The printer did not print borderless photos	74
	Could not save photos from the computer to the memory card	74
	A blank page came out of the printer	75
	Parts of the printed document are missing or are in the wrong place	75
	Print quality is poor	75
	Bluetooth printing problems	76
	My Bluetooth device cannot find the printer	76
9 Shop for ink supplies		79
10 HP support and warranty
	Check the HP support Web site first	81
	HP support by phone	81
	Phone support period	81
	Placing a call	82
	After the phone support period	82
	Additional warranty options	82
11	Specifications
	System requirements	83
	Printer specifications	83
12 Regulatory and environmental information
	Regulatory notices	85
	Regulatory model identification number	85
	FCC statement	86
	VCCI (Class B) compliance statement for users in Japan	86
	Notice to users in Japan about power cord	86
	Notice to users in Korea	87
	LED indicator statement	87

Contents

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HP A646 Inkjet CC001A#B1H manual Troubleshooting, HP support and warranty, Specifications

Contents

User Guide Page Contents Print from a computer Maintenance HP support and warranty TroubleshootingSpecifications Regulatory and environmental information Contents HP Photosmart A640 series User Guide Chapter Find more information Get startedHow do I? Front and rear views Photosmart at a glance HP TouchSmart screen Control panel buttons and indicator lights Use the stylus Use the touch screen Stylus storage areas Touch screen frame Photosmart Menu Touch screen frame To view photos in thumbnail view Thumbnail view and 1-up viewTouch View and Print on the Photosmart menu To view photos in 1-up view Photo icons Setup MenuPhoto icons Related topics To use the setup menu How to use the Setup Menu Tools Print Test Setup menu optionsPrint Sample Printer Status Preferences Help Bluetooth Get started Choose the best paper for the job Paper basicsLoad your paper Paper loading tips To change the paper type To load paper Load your paper Paper basics What you need for a Bluetooth connection Print from a Bluetooth deviceTouch Bluetooth Touch Device Address To find out the device address of the product To connect to and print from other Bluetooth devices Print photos from a Bluetooth deviceTo print from a Bluetooth device Touch Bluetooth Print from a memory card Print without a computer Insert a memory card Supported memory cards To select photos, add copies, and print multiple photos Print photos from a memory card or USB deviceOne touch photo prints To deselect all photos To print all photosTo deselect photos To deselect one photo To remove a specific photo from the print queue To print a photo indexTo print camera-selected photos Remove a memory card Save photos from a memory card to another devicePrint from a PictBridge-certified camera or device Get creative To use the Frames creative option Add framesAdd captions To use the Caption creative option To use the Draw creative option Draw on photos To use the Clip Art creative option Add clip artUse Design Gallery To use the Design Gallery creative option Specialty printing projects To use the Albums creative option Create albums Print without a computer To use the Greeting Card creative option Create Greeting Cards Panoramic photos Passport photos To use Passport Photos modeTo use Panoramic Photos mode Photo stickers To use Photo Stickers mode To use the Photo Layouts creative option Create Photo LayoutsVideo Frame prints To print a frame from a video clip Use Photo Fix Enhance or edit your photosCrop a photo To turn off Photo Fix Remove red-eye from your photos Adjust photo brightnessUse Pet Eye Fix Touch up a photo To view photos in a slideshow Create and view slide showsTouch Slideshow on the Photosmart menu To print from a slideshow Print without a computer Transfer photos to a computer Print from a computerPrinter software To delete photos or files from a memory card To save photos from a memory card to a connected computer If a memory card is already inserted, do the following To change the HP Real Life technologies settingsEnhance your photos Print quality settings Change the print settings for the print jobChange the print quality To select a print quality and speed Change the paper size Change the paper typeTo select a specific paper type To select a paper size Print borderless photos Print photosGuidelines To print a borderless photo To print a photo with borders Print photos with a border To print panoramic photos Print panoramic photos To print on index cards or other small media Print on index cards and other small media Print from a computer Clean the print cartridge automatically MaintenanceTo clean the print cartridge from the printer Align the print cartridge View estimated ink levels To access the printer status screenInsert or replace the print cartridge View printer status To insert or replace a print cartridge Get print cartridge ordering information Print a sample Print a testStore the printer and print cartridge Store the printer Remedy Remove ink from your skin and clothing Software installation issues TroubleshootingInstallation failed Solution 1 Turn off virus software Solution 3 Retry the installation Solution 2 Accept the license agreement during installationTry the following solution for this problem To enable Software Install Mode Printer does not appear in Printers and Faxes Windows only Installation did not start automatically Solution 4 Make a drive letter available Solution 2 Make sure Software Install Mode is enabledSolution 3 Turn the printer off and then back on Printer is plugged in, but it will not turn on Printing and hardware issues Solution 3 Unplug product and contact support online Solution 1 Check the power cordSolution 2 Press the On button once and not quickly Solution 2 Make sure that the printer is turned on Solution 1 Make sure the USB cable is securely attachedPrintout did not appear Computer and printer lost communication An Unknown device message appeared Windows only Try the following solution for this problem Solution Windows users Touch Preferences Touch Borderless Printer did not print borderless photosCould not save photos from the computer to the memory card Solution 2 Use correct paper Solution 1 Reduce image sizeBlank page came out of the printer Print quality is poor My Bluetooth device cannot find the printer Bluetooth printing problemsSolution 3 Print on correct side of paper Solution 4 Clean print cartridge Solution 3 Check Bluetooth Security level setting Solution 2 Check Bluetooth Visibility settingTouch Bluetooth Touch Security level Cause Bluetooth Security level may be set to High Photo printed with borders No page came out of the printerPrint quality is poor Click Order Supplies Online Windows or Supplies Mac OS Shop for ink suppliesTo order cartridges from a connected computer Shop for ink supplies Check the HP support Web site first HP support and warrantyHP support by phone Phone support period After the phone support period Additional warranty optionsPlacing a call System requirements SpecificationsPrinter specifications Paper Tray Print Cartridge Regulatory model identification number Regulatory and environmental informationRegulatory notices Vcci Class B compliance statement for users in Japan FCC statement Eco-Tips LED indicator statementEnvironmental product stewardship program Power consumption Material safety data sheetsPaper use Plastics Regulatory and environmental Information Italiano Chemical Substances EMC EU Declaration of Conformity Chapter April To install the software Software installation Appendix a