8 Troubleshooting
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using a longer USB cable may cause errors.
This section contains the following topics:
•Software installation issues
•Printing and hardware issues
•Bluetooth printing problems
Troubleshooting
Software installation issues
This section contains the following topics:
•The installation failed
•The Found New Hardware Wizard appears when I connect the printer to a Windows computer.
•The printer does not appear in Printers and Faxes (Windows only)
•The installation did not start automatically
•The software installation starts each time I connect the printer to my computer, but I have already successfully installed the software.
•I want to attach the printer to my computer to transfer photos only, but the software installation program keeps appearing
The installation failed
Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Turn off virus software
•Solution 2: Accept the license agreement during installation
•Solution 3: Retry the installation
Solution 1: Turn off virus software
Solution:
1.Uninstall the printer software:
Windows users
a. From the Windows Start menu, go to Programs > HP > HP Photosmart A640 series > Uninstall.
b. Follow the onscreen instructions.
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