Solution 3 Retry the installation | HP A646 Inkjet CC001A#B1H

Chapter 8

Troubleshooting

Mac users

a. Double-click the Applications:Hewlett-Packard folder.

b. Double-click HP Uninstaller and follow the onscreen instructions.

2.Pause or disable any active virus protection applications.

3.Quit all software applications.

4.Turn the printer off, wait 10 seconds, and then turn the printer on.

5.Reinstall the printer software according to the setup instructions that came with the printer.

Cause: There may be a conflict with the virus protection application or another software application that is running in the background on the computer that prevented a successful software installation.

If this did not solve the issue, try the next solution.

Solution 2: Accept the license agreement during installation

Solution: Disconnect and reconnect the USB cable, and then accept the license agreement during the installation.

Cause: You might not have accepted the license agreement screen during the installation.

If this did not solve the issue, try the next solution.

Solution 3: Retry the installation

Solution: Disconnect and reconnect the USB cable, and then retry the installation.

Cause: You might have closed or cancelled the installation accidentally.

The Found New Hardware Wizard appears when I connect the printer to a Windows computer.

Try the following solution for this problem.

Solution: Make sure Software Install Mode option is enabled in the printer menu.

To enable Software Install Mode

1.Cancel the Found New Hardware wizard and disconnect the printer from the computer.

2.Touch the Setup icon to display the Setup menu. For more information, see Setup Menu.

3.Touch Preferences.

4.Touch Software Install Mode.

5.Make sure the On option is checked.

6.Turn the printer off, wait 10 seconds, and then turn the printer back on.

Cause: The Software Install Mode is not enabled in the product.

66 Troubleshooting

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HP A646 Inkjet CC001A#B1H Solution 2 Accept the license agreement during installation, Solution 3 Retry the installation

Contents

User Guide Page Contents Maintenance Print from a computer Troubleshooting HP support and warrantySpecifications Regulatory and environmental information Contents HP Photosmart A640 series User Guide Chapter Find more information Get startedHow do I? Photosmart at a glance Front and rear views Control panel buttons and indicator lights HP TouchSmart screen Use the touch screen Use the stylus Stylus storage areas Photosmart Menu Touch screen frame Touch screen frame Thumbnail view and 1-up view To view photos in thumbnail viewTouch View and Print on the Photosmart menu To view photos in 1-up view Setup Menu Photo iconsPhoto icons Related topics How to use the Setup Menu To use the setup menu Setup menu options Tools Print TestPrint Sample Printer Status Preferences Bluetooth Help Get started Paper basics Choose the best paper for the jobLoad your paper Paper loading tips To load paper To change the paper type Load your paper Paper basics Print from a Bluetooth device What you need for a Bluetooth connectionTouch Bluetooth Touch Device Address To find out the device address of the product Print photos from a Bluetooth device To connect to and print from other Bluetooth devicesTo print from a Bluetooth device Touch Bluetooth Print without a computer Print from a memory card Supported memory cards Insert a memory card To select photos, add copies, and print multiple photos Print photos from a memory card or USB deviceOne touch photo prints To deselect all photos To print all photosTo deselect photos To deselect one photo To remove a specific photo from the print queue To print a photo indexTo print camera-selected photos Remove a memory card Save photos from a memory card to another devicePrint from a PictBridge-certified camera or device Get creative To use the Frames creative option Add framesAdd captions To use the Caption creative option Draw on photos To use the Draw creative option To use the Clip Art creative option Add clip artUse Design Gallery Specialty printing projects To use the Design Gallery creative option Create albums To use the Albums creative option Print without a computer Create Greeting Cards To use the Greeting Card creative option Panoramic photos Passport photos To use Passport Photos modeTo use Panoramic Photos mode To use Photo Stickers mode Photo stickers Create Photo Layouts To use the Photo Layouts creative optionVideo Frame prints To print a frame from a video clip Enhance or edit your photos Use Photo FixCrop a photo To turn off Photo Fix Adjust photo brightness Remove red-eye from your photosUse Pet Eye Fix Touch up a photo Create and view slide shows To view photos in a slideshowTouch Slideshow on the Photosmart menu To print from a slideshow Print without a computer Transfer photos to a computer Print from a computerPrinter software To save photos from a memory card to a connected computer To delete photos or files from a memory card If a memory card is already inserted, do the following To change the HP Real Life technologies settingsEnhance your photos Change the print settings for the print job Print quality settingsChange the print quality To select a print quality and speed Change the paper type Change the paper sizeTo select a specific paper type To select a paper size Print photos Print borderless photosGuidelines To print a borderless photo Print photos with a border To print a photo with borders Print panoramic photos To print panoramic photos Print on index cards and other small media To print on index cards or other small media Print from a computer Maintenance Clean the print cartridge automaticallyTo clean the print cartridge from the printer Align the print cartridge To access the printer status screen View estimated ink levelsInsert or replace the print cartridge View printer status To insert or replace a print cartridge Get print cartridge ordering information Print a test Print a sampleStore the printer and print cartridge Store the printer Remove ink from your skin and clothing Remedy Troubleshooting Software installation issuesInstallation failed Solution 1 Turn off virus software Solution 2 Accept the license agreement during installation Solution 3 Retry the installationTry the following solution for this problem To enable Software Install Mode Installation did not start automatically Printer does not appear in Printers and Faxes Windows only Solution 4 Make a drive letter available Solution 2 Make sure Software Install Mode is enabledSolution 3 Turn the printer off and then back on Printing and hardware issues Printer is plugged in, but it will not turn on Solution 3 Unplug product and contact support online Solution 1 Check the power cordSolution 2 Press the On button once and not quickly Solution 1 Make sure the USB cable is securely attached Solution 2 Make sure that the printer is turned onPrintout did not appear Computer and printer lost communication Try the following solution for this problem Solution An Unknown device message appeared Windows only Windows users Touch Preferences Touch Borderless Printer did not print borderless photosCould not save photos from the computer to the memory card Solution 1 Reduce image size Solution 2 Use correct paperBlank page came out of the printer Print quality is poor Bluetooth printing problems My Bluetooth device cannot find the printerSolution 3 Print on correct side of paper Solution 4 Clean print cartridge Solution 2 Check Bluetooth Visibility setting Solution 3 Check Bluetooth Security level settingTouch Bluetooth Touch Security level Cause Bluetooth Security level may be set to High Photo printed with borders No page came out of the printerPrint quality is poor Click Order Supplies Online Windows or Supplies Mac OS Shop for ink suppliesTo order cartridges from a connected computer Shop for ink supplies HP support and warranty Check the HP support Web site firstHP support by phone Phone support period After the phone support period Additional warranty optionsPlacing a call System requirements SpecificationsPrinter specifications Paper Tray Print Cartridge Regulatory model identification number Regulatory and environmental informationRegulatory notices FCC statement Vcci Class B compliance statement for users in Japan Eco-Tips LED indicator statementEnvironmental product stewardship program Material safety data sheets Power consumptionPaper use Plastics Regulatory and environmental Information Chemical Substances Italiano EU Declaration of Conformity EMC Chapter April Software installation To install the software Appendix a