Windows users | HP A646 Inkjet CC001A#B1H manual

4.Plug the power cord back into the printer.

5.Plug the USB cable back into the USB port on the back of the printer.

6.If the problem persists, unplug the power cord and the USB cable and uninstall the printer software:

a. From the Windows Start menu, go to All Programs > HP > HP Photosmart A640 series > Uninstall.

b. Follow the onscreen instructions.

7.Turn the printer off, wait 10 seconds, and then turn the printer on.

8.Restart the computer.

9.Reinstall the printer software by connecting the printer to the computer again with a USB cable. Follow the onscreen instructions.

Cause: Static electricity may have built up in the cable between the computer and printer.

The software could not identify the printer because the printer-USB connection may be defective.

Troubleshooting

The document or photo did not print using the selected default print settings

Try the following solution for this problem.

Solution:

To select print settings

1.Open the file that you want to print.

2.Follow the steps for your operating system.

Windows users

a. Select File, and then select Print.

b. Make sure the HP Photosmart A640 series is the selected printer. c. Click Properties or Preferences.

NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using.

Mac users

a. Choose File, and then choose Print.

b. Make sure the HP Photosmart A640 series is the selected printer.

3.Select any other print settings that you want, and then click OK (Windows) or Print (Mac OS).

Cause: The printer default settings may be different than those in the software application. The software application print settings override any that you set on the printer.

Printing and hardware issues

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HP A646 Inkjet CC001A#B1H manual Windows users

Contents

User Guide Page Contents Print from a computer Maintenance Regulatory and environmental information TroubleshootingHP support and warranty Specifications Contents HP Photosmart A640 series User Guide Chapter Get started How do I?Find more information Front and rear views Photosmart at a glance HP TouchSmart screen Control panel buttons and indicator lights Use the stylus Use the touch screen Stylus storage areas Touch screen frame Photosmart Menu Touch screen frame To view photos in 1-up view Thumbnail view and 1-up viewTo view photos in thumbnail view Touch View and Print on the Photosmart menu Related topics Setup MenuPhoto icons Photo icons To use the setup menu How to use the Setup Menu Printer Status Setup menu optionsTools Print Test Print Sample Preferences Help Bluetooth Get started Paper loading tips Paper basicsChoose the best paper for the job Load your paper To change the paper type To load paper Load your paper Paper basics To find out the device address of the product Print from a Bluetooth deviceWhat you need for a Bluetooth connection Touch Bluetooth Touch Device Address Touch Bluetooth Print photos from a Bluetooth deviceTo connect to and print from other Bluetooth devices To print from a Bluetooth device Print from a memory card Print without a computer Insert a memory card Supported memory cards Print photos from a memory card or USB device One touch photo printsTo select photos, add copies, and print multiple photos To print all photos To deselect photos To deselect one photoTo deselect all photos To print a photo index To print camera-selected photosTo remove a specific photo from the print queue Save photos from a memory card to another device Print from a PictBridge-certified camera or deviceRemove a memory card Get creative Add frames Add captionsTo use the Frames creative option To use the Caption creative option To use the Draw creative option Draw on photos Add clip art Use Design GalleryTo use the Clip Art creative option To use the Design Gallery creative option Specialty printing projects To use the Albums creative option Create albums Print without a computer To use the Greeting Card creative option Create Greeting Cards Passport photos To use Passport Photos mode To use Panoramic Photos modePanoramic photos Photo stickers To use Photo Stickers mode To print a frame from a video clip Create Photo LayoutsTo use the Photo Layouts creative option Video Frame prints To turn off Photo Fix Enhance or edit your photosUse Photo Fix Crop a photo Touch up a photo Adjust photo brightnessRemove red-eye from your photos Use Pet Eye Fix To print from a slideshow Create and view slide showsTo view photos in a slideshow Touch Slideshow on the Photosmart menu Print without a computer Print from a computer Printer softwareTransfer photos to a computer To delete photos or files from a memory card To save photos from a memory card to a connected computer To change the HP Real Life technologies settings Enhance your photosIf a memory card is already inserted, do the following To select a print quality and speed Change the print settings for the print jobPrint quality settings Change the print quality To select a paper size Change the paper typeChange the paper size To select a specific paper type To print a borderless photo Print photosPrint borderless photos Guidelines To print a photo with borders Print photos with a border To print panoramic photos Print panoramic photos To print on index cards or other small media Print on index cards and other small media Print from a computer Align the print cartridge MaintenanceClean the print cartridge automatically To clean the print cartridge from the printer View printer status To access the printer status screenView estimated ink levels Insert or replace the print cartridge To insert or replace a print cartridge Get print cartridge ordering information Store the printer Print a testPrint a sample Store the printer and print cartridge Remedy Remove ink from your skin and clothing Solution 1 Turn off virus software TroubleshootingSoftware installation issues Installation failed To enable Software Install Mode Solution 2 Accept the license agreement during installationSolution 3 Retry the installation Try the following solution for this problem Printer does not appear in Printers and Faxes Windows only Installation did not start automatically Solution 2 Make sure Software Install Mode is enabled Solution 3 Turn the printer off and then back onSolution 4 Make a drive letter available Printer is plugged in, but it will not turn on Printing and hardware issues Solution 1 Check the power cord Solution 2 Press the On button once and not quicklySolution 3 Unplug product and contact support online Computer and printer lost communication Solution 1 Make sure the USB cable is securely attachedSolution 2 Make sure that the printer is turned on Printout did not appear An Unknown device message appeared Windows only Try the following solution for this problem Solution Windows users Printer did not print borderless photos Could not save photos from the computer to the memory cardTouch Preferences Touch Borderless Print quality is poor Solution 1 Reduce image sizeSolution 2 Use correct paper Blank page came out of the printer Solution 4 Clean print cartridge Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution 3 Print on correct side of paper Cause Bluetooth Security level may be set to High Solution 2 Check Bluetooth Visibility settingSolution 3 Check Bluetooth Security level setting Touch Bluetooth Touch Security level No page came out of the printer Print quality is poorPhoto printed with borders Shop for ink supplies To order cartridges from a connected computerClick Order Supplies Online Windows or Supplies Mac OS Shop for ink supplies Phone support period HP support and warrantyCheck the HP support Web site first HP support by phone Additional warranty options Placing a callAfter the phone support period Specifications Printer specificationsSystem requirements Paper Tray Print Cartridge Regulatory and environmental information Regulatory noticesRegulatory model identification number Vcci Class B compliance statement for users in Japan FCC statement LED indicator statement Environmental product stewardship programEco-Tips Plastics Material safety data sheetsPower consumption Paper use Regulatory and environmental Information Italiano Chemical Substances EMC EU Declaration of Conformity Chapter April To install the software Software installation Appendix a