HP A646 Inkjet CC001A#B1H manual

Chapter 8

Troubleshooting

Solution 2: Make sure Software Install Mode is enabled

Solution: Make sure Software Install Mode option is enabled in the printer menu.

To enable Software Install Mode

1.Touch the Setup icon to display the Setup menu. For more information, see Setup Menu.

2.Touch Preferences.

3.Touch Software Install Mode.

4.Make sure the On option is checked.

5.Turn the printer off, wait 10 seconds, and then turn the printer back on.

Cause: Software Install Mode might be off.

If this did not solve the issue, try the next solution.

Solution 3: Turn the printer off and then back on

Solution:

▲Turn the printer off, wait 10 seconds, and then turn the printer back on.

Cause: You canceled the install accidentally or installed the printer software, but then uninstalled it.

If this did not solve the issue, try the next solution.

Solution 4: Make a drive letter available

Solution: In a corporate network environment, you may have many drive letters configured on your computer. Make sure that there is one drive letter available before the first network drive letter or the installation cannot start.

Cause: There is no drive letter available before the computer's first network drive letter.

The software installation starts each time I connect the printer to my computer, but I have already successfully installed the software.

Solution: Turn off Software Install Mode in the Preferences menu of the Setup

menu.

68 Troubleshooting

Image 70

HP A646 Inkjet CC001A#B1H Solution 2 Make sure Software Install Mode is enabled, Solution 4 Make a drive letter available

Contents

User Guide Page Contents Maintenance Print from a computer Specifications TroubleshootingHP support and warranty Regulatory and environmental information Contents HP Photosmart A640 series User Guide Chapter How do I? Get startedFind more information Photosmart at a glance Front and rear views Control panel buttons and indicator lights HP TouchSmart screen Use the touch screen Use the stylus Stylus storage areas Photosmart Menu Touch screen frame Touch screen frame Touch View and Print on the Photosmart menu Thumbnail view and 1-up viewTo view photos in thumbnail view To view photos in 1-up view Photo icons Setup MenuPhoto icons Related topics How to use the Setup Menu To use the setup menu Print Sample Setup menu optionsTools Print Test Printer Status Preferences Bluetooth Help Get started Load your paper Paper basicsChoose the best paper for the job Paper loading tips To load paper To change the paper type Load your paper Paper basics Touch Bluetooth Touch Device Address Print from a Bluetooth deviceWhat you need for a Bluetooth connection To find out the device address of the product To print from a Bluetooth device Print photos from a Bluetooth deviceTo connect to and print from other Bluetooth devices Touch Bluetooth Print without a computer Print from a memory card Supported memory cards Insert a memory card One touch photo prints Print photos from a memory card or USB deviceTo select photos, add copies, and print multiple photos To deselect photos To deselect one photo To print all photosTo deselect all photos To print camera-selected photos To print a photo indexTo remove a specific photo from the print queue Print from a PictBridge-certified camera or device Save photos from a memory card to another deviceRemove a memory card Get creative Add captions Add framesTo use the Frames creative option To use the Caption creative option Draw on photos To use the Draw creative option Use Design Gallery Add clip artTo use the Clip Art creative option Specialty printing projects To use the Design Gallery creative option Create albums To use the Albums creative option Print without a computer Create Greeting Cards To use the Greeting Card creative option To use Panoramic Photos mode Passport photos To use Passport Photos modePanoramic photos To use Photo Stickers mode Photo stickers Video Frame prints Create Photo LayoutsTo use the Photo Layouts creative option To print a frame from a video clip Crop a photo Enhance or edit your photosUse Photo Fix To turn off Photo Fix Use Pet Eye Fix Adjust photo brightnessRemove red-eye from your photos Touch up a photo Touch Slideshow on the Photosmart menu Create and view slide showsTo view photos in a slideshow To print from a slideshow Print without a computer Printer software Print from a computerTransfer photos to a computer To save photos from a memory card to a connected computer To delete photos or files from a memory card Enhance your photos To change the HP Real Life technologies settingsIf a memory card is already inserted, do the following Change the print quality Change the print settings for the print jobPrint quality settings To select a print quality and speed To select a specific paper type Change the paper typeChange the paper size To select a paper size Guidelines Print photosPrint borderless photos To print a borderless photo Print photos with a border To print a photo with borders Print panoramic photos To print panoramic photos Print on index cards and other small media To print on index cards or other small media Print from a computer To clean the print cartridge from the printer MaintenanceClean the print cartridge automatically Align the print cartridge Insert or replace the print cartridge To access the printer status screenView estimated ink levels View printer status To insert or replace a print cartridge Get print cartridge ordering information Store the printer and print cartridge Print a testPrint a sample Store the printer Remove ink from your skin and clothing Remedy Installation failed TroubleshootingSoftware installation issues Solution 1 Turn off virus software Try the following solution for this problem Solution 2 Accept the license agreement during installationSolution 3 Retry the installation To enable Software Install Mode Installation did not start automatically Printer does not appear in Printers and Faxes Windows only Solution 3 Turn the printer off and then back on Solution 2 Make sure Software Install Mode is enabledSolution 4 Make a drive letter available Printing and hardware issues Printer is plugged in, but it will not turn on Solution 2 Press the On button once and not quickly Solution 1 Check the power cordSolution 3 Unplug product and contact support online Printout did not appear Solution 1 Make sure the USB cable is securely attachedSolution 2 Make sure that the printer is turned on Computer and printer lost communication Try the following solution for this problem Solution An Unknown device message appeared Windows only Windows users Could not save photos from the computer to the memory card Printer did not print borderless photosTouch Preferences Touch Borderless Blank page came out of the printer Solution 1 Reduce image sizeSolution 2 Use correct paper Print quality is poor Solution 3 Print on correct side of paper Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution 4 Clean print cartridge Touch Bluetooth Touch Security level Solution 2 Check Bluetooth Visibility settingSolution 3 Check Bluetooth Security level setting Cause Bluetooth Security level may be set to High Print quality is poor No page came out of the printerPhoto printed with borders To order cartridges from a connected computer Shop for ink suppliesClick Order Supplies Online Windows or Supplies Mac OS Shop for ink supplies HP support by phone HP support and warrantyCheck the HP support Web site first Phone support period Placing a call Additional warranty optionsAfter the phone support period Printer specifications SpecificationsSystem requirements Paper Tray Print Cartridge Regulatory notices Regulatory and environmental informationRegulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Environmental product stewardship program LED indicator statementEco-Tips Paper use Material safety data sheetsPower consumption Plastics Regulatory and environmental Information Chemical Substances Italiano EU Declaration of Conformity EMC Chapter April Software installation To install the software Appendix a