REPOSE R500 User Guide
Troubleshooting
If you experience difficulty using your massage lounger, please read this section prior to contacting Repose Customer Service for assistance.
Problem
It sounds and feels like the massage heads are working too hard to get over wrinkles in the fabric.
The motor groans while under load. There seems to be excessive noise during tapping.
There is a creaking sound while the massage heads are functioning. When the massage heads move up or down, there is a rattling sound.
There is a rubbing sound as the massage heads rub on the seat fabric. There is a noise when the backrest is reclining or rising.
When the power switch is turned on there is a humming sound.
There is a hissing sound of air escaping. There is a humming sound from the pump.
The leg rest rattles.
The massage heads stop during operation.
The air in the seat is not being released.
The backrest will not recline or the leg rest cannot be raised or lowered.
The massage lounger will not operate at all.
The unit has been damaged. The power cord or power plug is abnormally hot.
Solution
These sounds are normal.
If excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may stop moving.
If this occurs, raise your body slightly to reduce the weight on the backrest before restarting.
If the power cord is unplugged or there is a power failure while the air massage is in progress, the air will be trapped in the unit and will automatically release when power is reapplied.
If obstacles are encountered or excessive force is exerted during the movement, the leg rest or backrest will be stopped automatically to prevent damage. Power off the massage lounger and be sure both backrest and leg rest areas are free of obstacles and power on the massage lounger.
The power cord has been disconnected.
The power switch on the unit has not been turned on. Check to see if the fuse needs to be replaced. If so, contact Repose customer service for assistance.
Stop using the massage lounger immediately. 
Stop using the massage lounger immediately.
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