Problem/Possible cause | Solution |
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Device does not stop when you remove your mask | |
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SmartStart/Stop is disabled. | Enable SmartStart/Stop. |
Note: SmartStart/Stop is not available if |
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Leak Alert is enabled. |
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SmartStart/Stop is enabled but the device does not stop automatically when you remove your mask
Incompatible mask system being used. | Only use equipment recommended by ResMed. |
The patient is using a nasal pillows | Disable SmartStart/Stop. |
mask or pediatric mask with a set |
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pressure less than 7 cm H2O. |
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Pressure rises inappropriately |
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Talking, coughing or breathing in an | Avoid talking with a nasal mask on, and breathe as normally |
unusual manner. | as possible. |
Mask cushion is buzzing against the | Adjust the headgear. |
skin. |
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Cushion seated incorrectly causing | Adjust headgear or |
excessive leak. |
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Displays error message: High temperature fault, refer to user manual | |
Device has been left in a hot | Allow to cool before |
environment. | and then reconnect it to restart the device. |
Air filter is blocked. | Replace your air filter. Disconnect the power cord and then |
| reconnect it to restart the device. |
Air tubing is blocked. | Check your air tubing and remove any blockages. |
| Disconnect the power cord and then reconnect it to restart |
| the device. |
Humidifier setting is too high, resulting | Turn the humidifier setting down and empty the water from |
in accumulation of water in the air | the air tubing. |
tubing. |
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