SAVE A SERVICE CALL
CAN’T LIGHT THE PILOT FLAME
•Is there gas to the water heater? Check the gas isolation valve on the gas supply line is open.
•Is there a normal gas supply to the rest of the premises?
Try lighting another gas appliance to check. If there is no gas, call the gas supplier.
WATER HEATER APPEARS TO BE LEAKING
When the water heater is first lit, or after a large usage of hot water, condensation may form on the burner of the water heater. This is quite normal, especially in winter months and will dry off as the water is heated.
HIGH GAS BILLS
Should you at any time, feel your gas account is too high, we suggest you check the following points:
•Is the relief valve running excessively? (Refer to “Temperature Pressure Relief Valve Running” on page 11).
•Is one outlet (especially the shower) using more hot water than you think? (Refer to “Not Enough Hot Water” on page 10).
•Is there a leaking hot water pipe, dripping hot water tap, etc? Even a small leak will waste a surprising quantity of hot water and gas. Replace faulty tap washers, and have your plumber rectify any leaking pipe work.
•Consider recent changes to your hot water usage pattern and check if there has been any increase in tariffs since your previous account.
IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU NEED ASSISTANCE, CALL YOUR NEAREST RHEEM SERVICE DEPARTMENT OR ACCREDITED SERVICE AGENT.
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