Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem | Possible Causes | What to Do |
Rumbling noise | Water conditions in your | ● Allow a few quarts of water to run from drain valve |
| home caused a build up of | to remove sediment settlings. |
| scale or mineral deposits in |
|
| the water heater. |
|
|
|
|
Relief valve produc- | Pressure build up caused | ● This is an unacceptable condition and must be cor- |
ing popping noise or | by thermal expansion in a | rected. Contact the water supplier or plumbing con- |
draining | closed system | tractor on how to correct this. Do not plug the relief |
|
| valve outlet |
Not enough or no | Water usage may have ex- | ● Wait for the water heater to recover after an abnormal |
hot water | ceeded the capacity of the | demand |
| water heater. |
|
| A fuse is blown or a circuit | ● Replace fuse or reset circuit breaker |
| breaker tripped |
|
| Electric supply may be off | ● Make sure electric supply to water heater and section |
|
| of this manual. |
| The thermostat may be set | ● See the Temperature regulation of the water heater |
| too low. | section of this manual |
| Leaking or open hot water | ● Make sure all faucets are closed |
| faucets |
|
| Electric service to your | ● Contact the local electric utility. |
| home may be interrupted |
|
| Improper wiring. | ● See the Installing the water heater section of this |
|
| manual. |
| Manual reset limit (ECO) | ● See the Temperature regulation of the water heater |
|
| Refer to page 21 for more information. |
| Cold water inlet tempera- | ● This is normal. The colder inlet water takes longer to |
| ture may be colder during | heat. |
| the winter months |
|
| Not enough clearance | ● Make sure there is at least 8" of air space between the |
| above heat pump to allow | top of the heat pump and the ceiling. |
| air to circulate. |
|
Water is too hot | The thermostat is set too | ● See the Temperature regulation of the water heater |
| high. | section of this manual |
!CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostats, heating elements or other safety devices. Refer repairs to qualified service personnel.
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