You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced.
Use the following table to find solutions to print quality problems.
Symptom | Cause | Solution |
Blank pages | • The print cartridges are | • Replace the print cartridges. See |
| defective or empty. | Replacing print cartridges. |
| • The transfer roller is | • Replace the transfer roller. See Replace |
| defective. | the image transfer unit and transfer |
| • The image transfer unit is | roller. |
| defective. | • Replace the image transfer unit. See |
|
| Replace the image transfer unit and |
|
| transfer roller. |
Black pages | • | The print cartridges are | • | Replace the print cartridges. See |
|
| defective. |
| Replacing print cartridges. |
| • | Your printer requires | • | Call for service. |
|
| servicing. |
|
|
Print too light | • The Toner Darkness setting | • Select a different Toner Darkness setting |
| is too light. | from the printer driver before sending the |
| • You are using paper that | job to print. |
| does not meet the printer | • Perform a Color Adjust in the Utilities |
| specifications. | Menu. See Utilities Menu. |
| • The print cartridges are low | • Load paper from a new package. |
| on toner. | • Avoid textured paper with rough finishes. |
| • The print cartridges are | • Make sure the paper you load in the |
| defective or have been | trays is not damp. |
| installed in more than one | • Replace the print cartridges. See |
| printer. | |
| Replacing print cartridges. | |
|
|
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