IBM 1220 15

33

15 Solving print quality problems

You can solve many print quality problems by replacing a supply or maintenance item that has reached

the end of its intended life. Check the operator panel for a message about a printer consumable. See

Determining the status of supplies for information about other ways to identify consumables that

need to be replaced.

Use the following table to find solutions to print quality problems.

Symptom Cause Solution

Blank pages •The print cartridges are

defective or empty.

•The transfer roller is

defective.

•The image transfer unit is

defective.

•Replace the print cartridges. See

Replacing print cartridges.

•Replace the transfer roller. See Replace

the image transfer unit and transfer

roller.

•Replace the image transfer unit. See

Replace the image transfer unit and

transfer roller.

Black pages •The print cartridges are

defective.

•Your printer requires

servicing.

•Replace the print cartridges. See

Replacing print cartridges.

•Call for service.

Print too light •The Toner Darkness setting

is too light.

•You are using paper that

does not meet the printer

specifications.

•The print cartridges are low

on toner.

•The print cartridges are

defective or have been

installed in more than one

printer.

•Select a different Toner Darkness settin g

from the printer driver before sending the

job to print.

•Perform a Color Adjust in the Utilities

Menu. See Utilities Menu.

•Load paper from a new package.

•Avoid textured paper with rough finishes.

•Make sure the paper you load in the

trays is not damp.

•Replace the print cartridges. See

Replacing print cartridges.

Contents

Main Page Page Page Table of contents Page Page Page 1 The following illustration shows the laser printer. Page 2 panel Ready Operator panel buttons See the menu map for a brief overview of the printer menus available from the operator panel. 3 4 Cancel a job from the printer operator panel Cancel a job from the Windows taskbar Cancel a job from a Windows desktop Cancel a job from a Macintosh computer 5 Several settings in your application software or on the display let you conserve toner and paper: 6 Printing and deleting held jobs 15 Accessing held jobs from the operator panel 1 2 3 Page Confidential jobs 7 specifications Page Page Loading the 2000-sheet tray Page Page 9 Page 10 27 11 1 2 3 4 12 Storing paper Storing supplies Avoiding jams Page 13 14 Always clear the entire paper path when you receive any jam message. 32 Paper jam messages 15 Page Page Page Page 16 Page 17 18 19 Page Page 20 46 21 Using the Setup Menu Using MarkVision Professional Using MarkVision Messenger Page 48 23 Enabling size sensing 1 2 3 4 5 6 Disabling size sensing 24 items 25 52 26 troubleshooting documents 1 2 3 4 27 Page Page Page Page Page 28 Accessing the printer system board Removing memory cards Removing an option card Removing a hard disk Removing a firmware card Reinstalling the system board access cover 29 65 30 1 2 3 4 5 6 Enabling the menus 31 67 32 1 2 3 4 33 34 35 Page Page Page Activating Menu Changes <x> Alignment Bin <x> Full Busy Calibrating Tray <x> Cancelling Fax Cancelling Job Change <x> Change <x> Invalid Refill Check <device> Connection Page Copying Defragmenting Delete All Jobs Deleting Jobs Disabling Menus Disk Corrupted. Reformat? Disk Recovery x/5 yyy% Page Page Formatting Flash Held Jobs may be lost Held Jobs May Not Be Restored Hole Punch Waste Full Incorrect Media Page Page Load Manual Load <x> Plain Letter Load Staples Load Tray <x> LocalTalk <x> Menus Disabled Page No Jobs Found. Retry? Not Ready Ovrflow Bin Full Parallel <x> Performing Self Test Power Saver Printer Calibrating Print Jobs on Disk Printing Alignment Page Printing Directory List Page Prog Engine Code Prog System Code Program Flash Programming Disk Programming Error P<x> Queuing and Deleting Jobs Queuing Jobs Ready Ready Hex Reattach <device> Page Restore Held Jobs. Go/Stop? Restoring Factory Defaults Page Setup Required Staples Low Std Bin Full Supplies Tray <x> Empty Tray <x> Low Tray <x> Missing Tray <x> Not Calibrated <type> in <source>. Go? USB <x> Waiting 100199 Service <message> 1565 Emul Error Load Emul Option 2<xx> Paper Jam 30 ITU Missing Page 33 Calibration Error <x> 34 Short Paper 35 Res Save Off Deficient Memory Collation Area Defrag Memory Memory 38 Memory Full 39 Complex Page 4<x> Unsupported Firmware Card 51 Defective Flash 52 Flash Full 53 Unformatted Flash Serial Error 54 Serial Option <x> Error 54 Standard Page Page Page 59 Incompatible <device> 61 Defective Disk 62 Disk Full 63 Unformatted Disk 64 Disk Not Supported 64 Unsupported Disk Format 80 Fuser Maintenance 81 Engine Code CRC Failure 82 Waste Bottle Nearly Full 82 Waste Toner Bottle Full 82 Waste Toner Bottle Missing 83 ITU Maintenance 84 Oiler Nearly Exhausted 84 Replace Oiler 87 Fuser Missing 88 <color> Toner Low 900999 Service <message> 36 Select a menu or menu item for more details. 120 A B C D 121 O P Q R S 37 LocalTalk Addr LocalTalk Buffer LocalTalk Name LocalTalk Port Page Page 38 Confidential Job Held Jobs To print Reserve Print, Repeat Print, or Verify Print jobs stored in printer memory. Page 39 Infrared Buffer Infrared Port Max Baud Rate Page Transmit Delay Window Size 40 Collation Copies Duplex Duplex Bind Hole Punch Multipage Border Multipage Order Multipage Print Multipage View Offset Pages Separator Sheets Separator Source Staple Job Staple Prime Src 41 Manual Color To let users customize color correction output from the operator panel. Print Mode Print Resolution Toner Darkness 42 Defragment Flash Factory Defaults Format Disk Format Flash Hex Trace Job Acct Stat Print Demo Page 43 Page PS SmartSwitch USB Buffer 44 Page 45 Auto Continue Display Language Download Target Hole Punch Alarm Jam Recovery Job Accounting Job Acct Limit Page Protect Power S aver Print Area Print Timeout Printer Language Printer Usage Resource Save Staple Alarm Toner Alarm Wait Timeout 46 Data Bits Honor DSR Job Buffering Parity PS SmartSwitch Robust XON RS-232/RS-422 RS-422 Polarity Serial Buffer Serial Protocol 47 Image Smoothing Print PS Error 48 Auto CR after LF Auto LF after CR Font Name Font Source Lines per Page Orientation Pitch Point S ize Symbol Set Tray Re n um be r 49 Honor Init Job Buffering Parallel Buffer Parallel Mode 1 Parallel Mode 2 PS SmartSwitch Protocol 50 Assign Type/Bin Values (for Standard Bin* and Bin <x>): Configure Bins Configure MP Custom Types Output Bin Overflow Bin Paper Loading Paper Si ze Paper Source Paper Texture Paper Type Paper Weight Substitute Size Universal Setup 51 Network Buffer Network <x> Setup Page Std Net Setup 52 Resident fonts Page Page Page Page 197 Resident bitmapped fonts Symbol sets Downloadable fonts 198 Euro support Hebrew and Arabic fonts 53 Edition notice Licensing notice Safety information Cautions and warnings 201 Electronic emission notices With a network cable or high-capacity output finisher installed Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement Avis de conformit aux normes dIndustrie Canada 202 Japanese VCCI notice Without a network cable or high-capacity output finisher installed 203 European Community (EC) directives conformity Noise emission levels Laser notice Index A B C D G H I J L Page N O P Page R S T U V W Readers Comments Wed Like to Hear from You Readers Comments Wed Like to Hear from You IBMR ___________________________________________________________________________________________________ G510-2178-00 BUSINESS REPLY MAIL