43
Jobs do not print
(continued). You are using the wrong printer
driver or are printing to a file. •Verify that you selected the printer driver
associated with the printer.
•If you are using a USB port, make sure you are
running Windows98/Me or Windows 2000, and
using a Windows 98/Me or Windows 2000
compatible printer driver.
You r Ma rkN et™ print server is
not set up properly or is not
connected properly.
Verify that you have properly configured the printer
for network printing.
You are using the wrong
interface cable, or the cable is
not securely connected.
Make sure you are using a recommended interface
cable.
Refer to the SetupGuide for cable specifications.
Held jobs do not print. A formatting error has
occurred. •Print the job. (Only part of the job may print.)
•Delete the job.
•Free up additional printer memory by scrolling
through the list of held jobs and deleting others
you have sent to the printer.
The printer has insufficient
memory.
The printer has received
invalid data. Delete the job.
Job takes longer than
expected to print. The job is too complex. Reduce the complexity of your print job by
eliminating the number and size of fonts, the n umber
and complexity of images, and the number of pages
in the job.
Page Protect is set to On. Set Page Protect to Off from the Setup Menu.
1Press Menu until you see Setup Menu, and then
press Select.
2Press Menu until you see Page Protect, a nd then
press Select.
3Press Menu until you see Off, and then press
Select.
Job prints from the
wrong tray or on the
wrong paper or
specialty media.
Printer driver settings are
overriding the operator panel
menu settings.
Make sure the Paper Size and Paper Type
specified in the printer driver are correct for the job
you are printing.
Incorrect characters
print. You are using an incompatible
parallel cable. If you are using a parallel interface, make sure you
are using an IEEE 1284-compliant parallel cable.
The printer is in Hex Trace
mode. If Ready Hex appears on the display, you must exit
Hex Trace mode before you can print your job. Turn
the printer off and back on to exit Hex Trace mode.
Tray linking does not
work. Tray linking is not configured
properly. To configure the lin ked trays:
•Make sure the Tray x Type value in the Paper
Type menu item in the Paper Menu is the same
for all linked trays.
•Make sure the Tray x Size value in the Paper Size
menu item in the Paper Menu is the same for all
linked trays.
Symptom Cause Solution