Symptom | Cause | Solution |
Streaked vertical lines | • Toner is smeared before | • If paper is stiff, try feeding from another |
| fusing to the paper. | tray. |
Toner specks | • | The print cartridges are | • | Replace the print cartridges. See |
|
| defective. |
| Replacing print cartridges. |
| • | The transfer roller is worn | • | Replace the transfer roller. See Replace |
|
| or defective. |
| the image transfer unit and transfer |
| • The image transfer unit is |
| roller. | |
|
| worn or defective. | • | Replace the image transfer unit. See |
| • The fuser is worn or |
| Replace the image transfer unit and | |
|
| defective. |
| transfer roller. |
| • | Toner is in the paper path. | • | Replace the fuser. See Replacing the |
|
|
|
| fuser. |
|
|
| • | Call for service. |
|
|
|
|
|
Toner rubs off the paper | • | The Texture setting is | • | Change Paper Texture from Normal to |
easily when you handle |
| wrong for the type of paper |
| Smooth or Rough. |
the sheets. |
| or specialty media you are |
|
|
|
| using. |
|
|
|
|
|
|
|
Skewed print | • | Guides in the selected tray | • | Move the guides in the tray to the proper |
|
| are not in the correct |
| positions for the size loaded. See |
|
| position for the paper size |
| Loading the trays for detailed |
|
| loaded in the tray. |
| instructions on adjusting the guides in |
|
|
|
| each tray. |
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