Symptom | Cause | Solution |
Paper frequently | You are using paper that does not meet | See Clearing the paper path, Clearing |
jams. | the printer specifications. | fuser jams, Clearing image transfer |
|
| unit jams, or Clearing mailbox jams for |
|
| more information. |
|
| See Avoiding jams for information that |
|
| can help prevent jams from occurring. |
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|
|
| You have loaded too much paper or too | Make sure the stack of paper you load |
| many envelopes. | does not exceed the maximum stack |
|
| height indicated at the back of the tray or |
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| on the multipurpose feeder. |
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|
|
Paper frequently | Guides in the selected tray are not set to | Move the guides in the tray to the correct |
jams (continued). | the appropriate position for the size paper | position. |
| loaded. | See Loading the trays for detailed |
|
| |
|
| instructions. |
|
|
|
| The paper has absorbed moisture due to | Load paper from a fresh package. |
| high humidity. | Store paper in its original wrapper until |
|
| |
|
| you load it. |
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| See Storing paper for more information. |
|
|
|
The Paper Jam | You have not cleared the entire paper | Clear paper from the entire paper path, |
message remains | path, or you did not open the door | open the door indicated by the operator |
after you remove the | specified by the message to check for | panel message, clear the jam, and close |
jammed paper. | jams in this area. | the door. The printer resumes printing. |
|
| See Clearing the paper path for more |
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| information. |
|
|
|
The page that | Jam Recovery in the Setup Menu is set to | Set Jam Recovery to Auto or On. |
jammed does not | Off. |
|
reprint after you |
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|
clear the jam. |
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