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18 Solving paper feed problems
Symptom Cause Solution
Paper frequently
jams. You are using paper that does not meet
the printer specifications. See Clearing the paper path, Clearing
fuser jams, Clearing image transfer
unit jams, or Clearing mailbox jams for
more information.
See Avoiding jams for information that
can help prevent jams from occurring.
You have loaded too much paper or too
many envelopes. Make sure the stack of paper you load
does not exceed the maximum stack
height indicated at the back of the tray or
on the multipurpose feeder.
Paper frequently
jams (continued). Guides in the selected tray are not set to
the appropriate position for the size paper
loaded.
Move the guides in the tray to the correct
position.
See Loading the trays for detailed
instructions.
The paper has absorbed moisture due to
high humidity. Load paper from a fresh package.
Store paper in its original wrapper until
you load it.
See Storing paper for more information.
The Paper Jam
message remains
after you remove the
jammed paper.
You have not cleared the entire paper
path, or you did not open the door
specified by the message to check for
jams in this area.
Clear paper from the entire paper path,
open the door indicated by the operator
panel message, clear the jam, and close
the door. The printer resumes printing.
See Clearing the paper path for more
information.
The page that
jammed does not
reprint after you
clear the jam.
Jam Recovery in the Setup Menu is set to
Off. Set Jam Recovery to Auto or On.