18 Solving paper feed problems

Symptom

Cause

Solution

Paper frequently

You are using paper that does not meet

See Clearing the paper path, Clearing

jams.

the printer specifications.

fuser jams, Clearing image transfer

 

 

unit jams, or Clearing mailbox jams for

 

 

more information.

 

 

See Avoiding jams for information that

 

 

can help prevent jams from occurring.

 

 

 

 

You have loaded too much paper or too

Make sure the stack of paper you load

 

many envelopes.

does not exceed the maximum stack

 

 

height indicated at the back of the tray or

 

 

on the multipurpose feeder.

 

 

 

Paper frequently

Guides in the selected tray are not set to

Move the guides in the tray to the correct

jams (continued).

the appropriate position for the size paper

position.

 

loaded.

See Loading the trays for detailed

 

 

 

 

instructions.

 

 

 

 

The paper has absorbed moisture due to

Load paper from a fresh package.

 

high humidity.

Store paper in its original wrapper until

 

 

 

 

you load it.

 

 

See Storing paper for more information.

 

 

 

The Paper Jam

You have not cleared the entire paper

Clear paper from the entire paper path,

message remains

path, or you did not open the door

open the door indicated by the operator

after you remove the

specified by the message to check for

panel message, clear the jam, and close

jammed paper.

jams in this area.

the door. The printer resumes printing.

 

 

See Clearing the paper path for more

 

 

information.

 

 

 

The page that

Jam Recovery in the Setup Menu is set to

Set Jam Recovery to Auto or On.

jammed does not

Off.

 

reprint after you

 

 

clear the jam.

 

 

 

 

 

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IBM 1220 manual Solving paper feed problems