Consumer Support
Warranty Information
The installer is responsible for your water heater’s correct installation. Please complete the information below to keep for your records:
Purchased from: _________________________________________________________________
Address: _____________________________ Phone: _________________________________
_____________________________
Date of Purchase: __________________________________
Model No.: ________________________________________
Serial No.: ________________________________________
Installed by: ___________________________ | Installer’s License No.: _____________________ |
Address: _____________________________ | Phone: _________________________________ |
Date of Installation: __________________________________
Limited Warranty
What is covered?
This Warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited Warranty document. This Warranty applies only to products that are installed correctly. Improper installation may void this Warranty. Rinnai strongly suggests that you use a state qualified or licensed installer who has attended a Rinnai product knowledge class before installing this water heater. This Warranty extends to the original purchaser and subsequent owners, but only while the product remains at the site of the original installation. This Warranty only extends through the first installation of the product and terminates if the product is moved or reinstalled at a new location.
How long does coverage last?
| RC Series Period of Coverage (from date of purchase) | ||
Item | Residential Applications | Used with Rinnai Air Handler | Commercial Applications |
| |||
| for domestic heating and water | including radiant heating | |
Heat Exchanger | 12 years * | 10 years * † | 5 years * |
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All Other Parts and Components | 5 years * | 5 years * † | 5 years * |
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Reasonable Labor |
| 1 year |
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*Note: Period of coverage is reduced to 3 years from date of purchase when used as a circulating water heater within a hot water circulation loop, where the water heater is in series with a circulation system and all circulating water flows through the water heater, and where an
There is no warranty coverage on product installed in a closed loop application, commonly associated with space heating only applications.
Use of an
The integrated controller on indoor models has a 1 year warranty on parts.
†Note: Period of coverage is reduced to 3 years from date of purchase if the Rinnai water heater temperature setting exceeds 160º F (71º C).
40 | Manual - Rinnai Condensing Water Heaters |