Rinnai Warranty Lookup and Consumer Support Information

Consumer Support

Warranty Information

The installer is responsible for your water heater’s correct installation. Please complete the information below to keep for your records:

Purchased from: _________________________________________________________________

Address: _____________________________ Phone: _________________________________

_____________________________

Date of Purchase: __________________________________

Model No.: ________________________________________

Serial No.: ________________________________________

Installed by: ___________________________	Installer’s License No.: _____________________
Address: _____________________________	Phone: _________________________________

Date of Installation: __________________________________

Limited Warranty

What is covered?

This Warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited Warranty document. This Warranty applies only to products that are installed correctly. Improper installation may void this Warranty. Rinnai strongly suggests that you use a state qualified or licensed installer who has attended a Rinnai product knowledge class before installing this water heater. This Warranty extends to the original purchaser and subsequent owners, but only while the product remains at the site of the original installation. This Warranty only extends through the first installation of the product and terminates if the product is moved or reinstalled at a new location.

How long does coverage last?

	RC Series Period of Coverage (from date of purchase)
Item	Residential Applications	Used with Rinnai Air Handler	Commercial Applications
		for domestic heating and water	including radiant heating
Heat Exchanger	12 years [1] [2]	10 years [1] [3]	5 years [1]
All Other Parts and Components	5 years [1]	5 years [1] [3]	5 years [1]
Reasonable Labor		1 year

[1]Note: Period of coverage is reduced to 3 years from date of purchase when used as a circulating water heater within a hot water circulation loop, where the water heater is in series with a circulation system and all circulating water flows through the water heater, and where an aquastat / thermostat, timer, or an on-demand recirculation system is not incorporated. A system that incorporates a continuous recirculation due to timer settings, excessive heat loss of the loop or aquastat / thermostat setting will be treated as a continuous circulation system and have a reduced warranty of 3 years.

On-demand recirculation is defined as a hot water recirculating loop or system that utilizes existing hot and cold lines or a dedicated return line, and only activates when hot water is used.

There is no warranty coverage on product installed in a closed loop application, commonly associated with space heating only applications.

Use of an MCC-91 controller in a residential dwelling will reduce the warranty coverage to that of a commercial warranty application (except when an MCC-91 is used with a Rinnai Hydronic Air Handler).

The integrated controller on indoor models has a 1 year warranty on parts.

[2]Note: The Rinnai warranty for a heat exchanger used in a circulation system which is controlled through an aquastat / thermostat, or timer, or an on-demand system is 12 years for residential applications.

[3]Note: Period of coverage is reduced to 5 years from date of purchase if the Rinnai water heater temperature setting exceeds 160º F (71º C).

Manual - Rinnai Condensing Water Heaters 41