If your clock radio can connect to the network successfully, but is unable to play particular internet radio stations, it may be due to one these causes:
1.The station is not broadcasting at this time of the day (remember it may be located in a different time zone, and some stations do not broadcast all day).
2.Thestationhasreachedthemaximumallowednumberofsimultaneous listeners.
3.The Internet connection between your clock radio and the server (often located in a different country) is slow. This could be due to internet congestion, either locally or at a distance.
4.The station is not broadcasting any more. The database of radio stations that your radio connects to is frequently updated and checked but may not always be completely accurate.
5.The radio station is broadcasting using an audio format which is not playable by your radio (although the STREAMTIME does play the most popular formats used by regular broadcasters).
Try using a PC to play the stream via the broadcaster’s web site or via the radio station database web site at http://radios.reciva.com If you can play the station with a PC, it may be that the internet feed or local network connectionispoor.However,somebroadcasters(suchastheBBC)provide different data streams for PC users and internet radio listeners, so this test is not always conclusive.
If you cannot play the station via your PC this may indicate that the problem is not necessarily due to your radio, but it could be your network, your internet connection, the broadcaster, or internet congestion.
If you need any further advice, please call our Technical Helpline on :-
Information
020 8758 0338
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