Chapter 4. Troubleshooting
System Does Not Boot Normally
New Hardware
Found Dialog Box
Does Not Appear
(Windows
2000/XP)
Green LED Does
Not Illuminate
(Camera Has No
Power)
If you have any difficulty while troubleshooting, or do not see your camera system’s symptoms listed here, contact Photometrics Customer Service.
If your operating system does not boot normally after you have installed a interface card, try installing the new card in another open interface slot. If this does not work:
1.Turn off your computer and remove the newly installed interface card.
2.Turn your computer back on. If your system boots normally, there is probably an interrupt conflict between a previously installed expansion card and the interface card that you are installing.
3.If you need assistance resolving the interrupt conflict, contact Photometrics Customer Service.
If the New Hardware Found dialog box does not appear after installing a new interface card to your computer and booting Windows 2000/XP:
•Check to make sure that the new interface card is inserted in a PCI slot according to your computer manufacturer’s instructions and that the Photometrics disc is in the host computer’s CD drive.
•It is possible that there is a conflict between the new interface card and a previously installed expansion card. With the computer’s power turned off, remove any previously installed expansion cards that your system does not need to function. (If you are unsure which cards can be safely removed, call Photometrics Customer Service.) Then turn your computer back on and boot Windows 2000/XP again.
•If the New Hardware Found dialog box still does not appear, contact Photometrics Customer Service.
If the green LED on the back of the camera does not illuminate when the power switch is pressed to the ON position:
Check to make sure that the host computer has power:
•If it does not, power the computer on and then switch on the camera.
•If it does, power off the computer, check all system connections (particularly both ends of the data cable), power the computer back on, and then switch on the camera again.
•If you are using a CoolSNAP camera with an
•If the camera still does not have power, contact Photometrics Customer Service.
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