Images Not
Displayed
Properly
Bright Spots in
Image / Increased
Background Noise
Camera Running
Too Warm
PVCAM Error Message Appears
Lengthy Pauses During Imaging
If the amber LED on the back of the camera does not illuminate while images are being acquired and no images appear:
•Confirm that the green LED on the back of the camera is illuminated, indicating that the camera is powered on. See Green LED Does Not Illuminate (Camera Has No Power) on page 12.
•Confirm that the correct CoolSNAP camera is selected in your imaging software application.
•Power off the camera and the host computer and check all system connections (particularly both ends of the data cable). Restart. If the amber LED on the back of the camera does illuminate while images are being taken, but no images appear:
•Confirm that Windows is set for at least
•Confirm that the camera is operational by taking an image with a standard
If the problem persists, contact Photometrics Customer Service.
If you notice bright spots (hot pixels) in the image or an increase in background noise, take another calibration image and then
It is normal for the camera to be slightly warm to the touch while in operation. However, if the camera is more than slightly warm to the touch (and at least 1/2 inch of space has been left around the external cooling fins for air flow), switch off the camera immediately and contact Photometrics Customer Service.
If a PVCAM error message appears, note the message’s number code and contact Photometrics Customer Service.
If you notice lengthy pauses marked by a lot of disk activity while imaging:
•Close any other programs that may be running.
•Install more physical memory to your computer system.
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