CARETAKER PLUS INSTALLATION AND OPERATIONS MANUAL
25
Maintenance and Repair
The exterior surface of the unit may be wiped with a damp cloth to keep it clean. The
unit does not contain any jumpers or serviceable parts inside. Opening the unit
invalidates the warranty except in the case of an authorized memory upgrade or
firmware updates. Any malfunction of the unit should be reported to a factory authorized
repair center for service. Any discrepancies in the operation of the unit according to this
manual should be reported to the Technical Support department of Rose Electronics.
Technical Support
If you cannot determine the nature of a problem, please call Rose Electronics and ask
for Technical Support. If possible, call from a phone located near the unit--we may be
able to solve your problem directly over the phone. If we cannot solve your problem, and
determine that the fault is in the unit, we will issue a Return Authorization (RA) number
which must appear on the outside of all returned products. The unit should be double-
packed in the original container, insured, and shipped to the address given to you by our
Technical Support representative.
To speak to a Technical Support representative, call (713) 933-7673 from 8:O0-Noon
and 1:00-5:00 CST, Monday through Friday.