Runco VX-4000d Troubleshooting Tips, Troubleshooting Chart, Symptom Possible Causes Solution

Maintenance and Troubleshooting

5.3

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the VX-4000d/VX-5000d.

If you encounter an issue not described here or in Section 3 (refer to Installation Considerations on page 22), or if the suggested solutions fail to resolve the problem,

please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom Possible Cause(s) Solution

The projector does not turn on after initial installation. The power LED on the front of the DHD Controller lights red after you press the power button.

The projector and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•The VX-4000d/VX-5000d is not plugged in or the AC outlet is not active.

•The serial connection from the DHD Controller to the VX-4000d/VX-5000d is incorrect.

•The remote control batteries have run out.

•Faulty or incorrect video connection between the DHD Controller and the VX-4000d/VX-5000d.

•Incorrect input source selection.

•Projector input source is set to RGBHV, DHD Controller input is set to DVI 1 or DVI 2 and DVI source is HDCP-encrypted.

•Ensure that the VX-4000d/VX-5000d is plugged in and that the AC outlet is active.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the

COM LINK IN port on the VX-4000d/VX-5000d (see Figure 3-7).

•Replace the batteries.

•Ensure that the DVI and/or RGBHV outputs from the DHD Controller are properly connected to the video inputs on the VX-4000d/VX-5000d (see Figure 3-7).

•Choose the correct input

source on the projector (refer to Selecting the Input Source on page 37).

•Set the projector input source to 2 (DVI) or use a different input on the DHD Controller for the encrypted source material.

The projector and	•	Incorrect source selection.	• Select the correct source.
DHD Controller are both on	• Source component is not		• Turn on the source.
and menus appear		turned on.
on-screen, but there is no	•	Source component is	• Check video connections
picture.		connected incorrectly or	to source component.
		not at all.
A projected image from a	• DVD player is connected		• Turn off progressive scan
DVD is split or otherwise		to the Component input	on the DVD player. Or,
scrambled.		and set to progressive	connect the DVD player to
		scan mode.	the HD1 or HD2 input.

58 Runco VX-4000d/VX-5000d Owner’s Operating Manual