TROUBLESHOOTING
Machine Actions | Causes | Solutions |
The machine does not turn on. | The machine is not connected to the power | Connect the machine to the power source. |
| source. |
|
The coffee is not hot enough. | The cups are cold. | Warm the cups with hot water. |
No hot water or steam is dispensed.
The hole of the steam wand is clogged. | Clean the hole of the steam wand using a pin. |
| Make sure that the machine is turned off |
| and has cooled before performing this ope- |
| ration. |
Pannarello is dirty (if supplied). | Clean the Pannarello. |
The coffee has little crema. | The coffee blend is unsuitable, the coffee is not | Change coffee blend or adjust the grind as explained |
(see note) | freshly roasted or the grind is too coarse. | in the “Coffee Grinder Adjustment”section. |
The machine takes a long time to warm up or the amount of water dispensed from the wand is too little.
The machine circuit is obstructed by limescale Descale the machine.
The brew group does not come out. | The brew group is out of place. |
Turn the machine on. Close the service door and insert the coffee grounds drawer. The brew group automatically returns to the initial position.
Coffee grounds drawer is inserted.
Remove the coffee grounds drawer fi rst, then the brew group.
The machine grinds the coff ee beans but no coffee comes out.
(see note)
Water tank is empty. | Fill the water tank and prime the circuit (section |
| “Using the Machine for the First Time”). |
Brew group is dirty. | Clean the brew group (section “Brew Group”). |
Circuit is not primed. | Prime the circuit (section “Using the Machine for |
| the First Time”). |
| Rare event that occurs when the machine is auto- | Brew a few coffees as described in section “Saeco |
| matically adjusting the dose. | Adapting System”. |
| The dispensing spout is dirty. | Clean the dispensing spout. |
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|
|
The coffee is too weak. | Rare event that occurs when the machine is auto- | Brew a few coffees as described in section “Saeco |
(see note) | matically adjusting the dose. | Adapting System”. |
Coffee is brewed slowly. | The coffee grind is too fi ne. |
(see note)
Change coffee blend or adjust the grind as ex- plained in the “Coffee Grinder Adjustment” sec- tion.
The circuit is not primed.
Prime the circuit (section “Using the Machine for the First Time”).
| The brew group is dirty. | Clean the brew group (section “Brew Group”). |
Coffee leaks out of the dispensing spout. | The dispensing spout is clogged. | Clean the dispensing spout and its holes. |
Note: These problems can be considered normal if the coffee blend has been changed or if the machine has just been installed. In this case wait until the machine performs a
Please contact Saeco Customer Service or an authorized service center for any problems not covered in the above table or when the suggested solutions do not solve the problem.
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