Customizing the Self Service Web Site
It is important to note that the EWARESS.JS file (rather than the ACCPACCRM.JS file) is referenced in all Self Service ASP pages. For more information on the ACCPACCRM.JS and EWARESS.JS files, please refer to the Developer Guide.
Customizing the Self Service Web Site
The functionality available in the Self Service site and the extent to which you can customize it depends on whether you have the Extensibility Module.
Without the Extensibility Module
Without the Extensibility Module, you are limited to customizing a number of specific blocks. This may be sufficient, depending on implementation requirements. The blocks are accessible from Administration Customization <Entity> Lists or Administration Customization <Entity> Screens. Please refer to the table below for a description of the Screen and List blocks that can be customized without the Extensibility Module.
The following table describes the blocks referenced in the Self Service demo Web site.
Block Name | Type of Block | Description |
|
|
|
sscaselist | List Object | Displays a list of |
|
| cases for visitors. |
|
|
|
ssopportunitylist | List Object | Displays a list of |
|
| opportunities for |
|
| visitors. |
|
|
|
sscaseentry | Screen Object | Enables visitors to |
|
| register new cases |
|
| via the Web site. |
|
|
|
ssopportunityentry | Screen Object | Enables visitors to |
|
| create new |
|
| opportunities in |
|
| CRM, via the Web |
|
| site. |
|
|
|
You customize Self Service screens and lists from Administration Customization in the normal way. Please refer to the System Administrator Guide for more information on screen and list customization.
Self Service Guide
