Sage Software 5.8 manual Anonymous Visitors, Newsletter

Anonymous Visitors

Anonymous Visitors

Anonymous visitors are visitors who are not registered as CRM Self Service users and who, therefore, do not have a logon ID or password to access certain areas of the Self Service site. The following example illustrates what functionality can be designed specifically for anonymous users. Note: This functionality is not currently implemented in the demo.

Anonymous users can be given access to certain areas of the Web site. They navigate to these areas simply by clicking on the relevant links. Anonymous users can access the following areas of the Panoply Web site:

„

„

„

„

„

„

„

About Us—an information page.

Services—an information page.

Support—anonymous users can only get as far as the support logon pages, but since they are not registered users, they cannot enter the support area.

Contact Us—an information page.

Careers—an information page.

Home—the home page.

Newsletter—a page with specific Self Service functionality.

Newsletter

The Newsletter area of the Panoply Self Service site can be designed especially for anonymous users.

To access the Newsletter area of the site:

1.Select the Newsletter tab.

The Newsletter input form is displayed.

Newsletter input form

2.Complete the fields on the input form.

6–2 Sage CRM