Examine the SIM card. If it is damaged, contact your mobile phone operator sales point. If the message is still displayed, contact the after sales service.

Error message: INCORRECT PIN

The PIN has been incorrectly entered. If the PIN is entered incorrectly three times, the SIM card is blocked.

Error message: SIM BLOCKED

The PIN has been incorrectly entered three times. Use your Personal Unblocking Key (PUK) to unblock the SIM card.

Enter:

**05*PUK*PIN*PIN#

PUK: your PUK code supplied by your Operator.

PIN: your PIN code.

After 10 (or 5 depending on the type of SIM card) unsuccessful attempts, the SIM card is blocked permanently. You must then contact your Operator to get a new card.

Answers to your questions

MY_304X_EN-QR.p6560

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Error message: SIM LOCKED

The Operator may require certain types of SIM card to be used. This message indicates that the SIM card is not accepted.

Remove the SIM card and turn the phone on again. If you get the SIM not present error message, check with your phone dealer whether your SIM card is compatible. Otherwise, contact the after sales service.

The phone display does not change

Press a key. If nothing is displayed, check the position of the SIM card. If the problem continues, contact the after sales service.

No connection made

Check the form of the number called.

Check that there is at least one field strength dot showing. If R is displayed but there is no mobile phone operator name, only emergency calls are allowed.

Check that you have not used all your credit with the mobile phone operator.

Check that the SIM card provides the service you required and that it has not expired.

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Sagem MY 302X, MY 304X manual Error message Incorrect PIN, Error message SIM Locked, Phone display does not change