Refer to Specifications > Preset Timing Modes for the resolutions or frequencies supported by the monitor.
3.Maintenance and Cleaning
1.Maintaining the Monitor Case.
Clean with a soft cloth after disconnecting the power cord.
zDo not use benzene, thinner or other flammable substances, or a wet cloth.
zWe recommend that a Samsung cleansing agent is used to prevent damage to the screen.
2.Maintaining the Flat Panel Display Screen. Clean with a soft cloth (cotton flannel) smoothly.
zNever use acetone, benzene or thinner.
(They may cause flaws or deformation of the screen surface.)
zThe user will be required to pay costs and related expenses for repairing damages caused.
4.Symptoms and Recommended Actions
A monitor recreates visual signals received from the computer. Therefore, if there is a problem with the computer or the video card, this can cause the monitor to become blank, have poor coloring, become noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then contact a Service Center or your dealer.
1.Check if the power cord and the video cables are properly connected to the computer.
2.Check if the computer beeps more than 3 times when booting.
(If it does, request an a service for the main board of the computer.)
3.If you installed a new video card or if you assembled the PC, check if you installed the adapter(video) driver and the monitor driver.
4.Check if the scanning ratio of the video screen is set to between 50 Hz ~ 85 Hz. (Do not exceed 60Hz when using the maximum resolution.)
5.If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode, remove the Display Adapter at the "Control Panel, System, Device Administrator" and then reboot the computer to reinstall the adapter (video) driver.
Check List
The following table lists possible problems and their solutions. Before calling for assistance, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.
Problems related to the Installation Problems related to the Screen Problems related to Audio Problems related to the Remote Control
1. Problems related to the Installation
Problems related to the monitor installation and their solutions are listed.
Problems | Solutions |
The monitor screen flickers.z Check if the signal cable between the computer and the monitor is securely connected.
(Refer to Connecting to a Computer)
2. Problems related to the Screen
Problems related to the monitor screen and their solutions are listed.
