English - 84
Problem Solution
Others
Purple/green rolling horizontal
bars and buzzing noise from the
TV speakers with Component
cable connection.
Remove the left and right audio connections from the set-top-box. If the buzzing stops,
this indicates that the set-top-box has a grounding issue. Replace the Component
video cables with an HDMI connection.
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Picture is not shown in full screen. Black bars on each side will be shown on HD channels when displaying upscaled SD
(4:3) contents.
Black bars on Top & Bottom will be shown on movies that have aspect ratios different
from your TV.
Adjust picture size option on your external device or TV to full screen.
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Remote control does not work. Replace the remote control batteries with correct polarity (+/–).
Clean the transmission window located on the top of the remote.
Try pointing the remote directly at the TV from 5~6 feet away.
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Can not control TV power or
volume with Cable/Sat box
remote control.
Program the Cable/Sat remote control to operate the TV. Refer to Cable/Sat user
manual for SAMSUNG TV code.
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‘Not Supported Mode’ message. Check the supported resolution of the TV and adjust the external device’s output
resolution accordingly. Refer to resolution settings in this manual.
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Caption on TV menu is greyed
out.
Caption can not be selected in the TV menu when connected via HDMI or Component.
Caption must be activated on the external device.
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Can not turn off the Light
Effect on the front bezel (Below
SAMSUNG Logo).
Adjust the Light effect option in the setup menu. Options are : Off, In Standby,
Watching TV and Always.
Light Effect is not available on all models.
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Plastic smell from TV. This smell is normal and will dissipate over time.
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TV Signal Strength is
unavailable in the Self Diagnostic
Test menu.
This function is only available with digital channels with an Antenna (RF/Coax)
connection (Air or Cable).
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TV is tilted to right or left side. Remove the stand base from TV and reassemble.
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Can not assemble stand base. Make sure TV is placed on flat surface. If can not remove screws from TV, please use
magnetized screw driver.
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Channel menu is grey out
(unavailable).
Channel menu is only available when TV source is selected (Antenna or Cable).
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Your settings are lost after 30
minutes or every time TV is
turned off.
If TV is in the Store Demo mode, it will reset audio and picture settings every 30
minutes. Please change from Store Demo mode to Home Use mode in the Plug &
Play procedure. Press the SOURCE button to select TV mode, go to MENU → Setup
→ Plug & Play → ENTER
E
.
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Intermittent loss of audio or
video.
Check cable connections and reconnect.
Can be caused by using overly rigid or thick cables. Make sure the cables are flexible
enough for long term use. If wall mounting, we recommend using cables with 90
degree connectors.
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You may see small particles if you
look closely at the edge of the
bezel surrounding the TV screen.
This is part of the product’s design and is not a defect.
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This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there
may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
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[8500-NA]BN68-02322C-Eng.indb 84 2009-07-28 �� 11:23:55