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Before contacting a service center
Situation Suggested remedies
Your computer cannot
play videos
The codec installed in your computer may not be compatible with the video fi les you want
to play. Use QuickTime
®
Player or install Codec Pack Full.
Using QuickTime
®
Player 7.6
1. Install QuickTime
®
Player 7.6 which supports MP4 (H.264 (MPEG-4.AVC)).
2. Play videos using QuickTime
®
Player.
Using Codec Pack Full
1. Install the latest version of Codec Pack Full.
2. Play videos using the media player (Media Player Classic or Windows Media Player
11 recommended).
Install QuickTime
®
Player 7.6 or K-Lite Codec Pack Full on Windows XP SP2 or
later.
Depending on your computer environment, the video playback may be
intermittent.