Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

Check/Remedy

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

Playback does not start.

• Check the region number of the DVD.

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Home

 

Theater.

 

• Make sure that the rating level is correct.

 

 

 

 

 

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

the surface?

Play/Pause button is

• Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step

motion playback.

 

• Are the speakers connected properly? Is the speaker setup

 

correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

 

 

Sound can be heard only

• When listening to a CD or radio, sound is output to the front

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

from a few speakers and

(Dolby Pro Logic II) on the remote control to use all six speakers.

not all six.

• Make sure that the DVD disc is 5.1-CH compatible.

• If you set C, SL, and SR to NONE in the speaker mode in the

 

audio setup of the setup screen, no sound is heard from the

 

center speaker and the front left and right speakers. Set C, SL,

 

and SR to SMALL.

 

 

 

 

 

 

 

 

 

Picture does not appear, sound

• Was the Home Theater suddenly moved from a cold place to a

is not produced, or the disc

warm one? When condensation forms inside the player, remove the

disc and let the player stand for 1 or 2 hours with the power on.

tray opens 2 to 5 seconds later.

(You can use the player again after condensation disappears.)

 

 

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1

Surround Sound is not

CH Surround Sound is produced only if the disc is recorded with

5.1 channel sound.

produced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

the information display?

 

 

 

 

 

 

 

 

 

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Samsung AH68-01701V Before Calling for Service, Symptom Check/Remedy Disc tray does not open, Sound can be heard only
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AH68-01701V specifications

The Samsung AH68-01701V is a high-quality remote control designed to enhance the user experience for Samsung audio and video devices. This remote is known for its ergonomic design and user-friendly interface, making it a popular choice among Samsung device owners. One of the main features of the AH68-01701V is its compatibility with a wide range of Samsung products, including televisions, soundbars, and Blu-ray players. This universal compatibility allows users to control multiple devices with one remote, eliminating the need for multiple remotes cluttering the living space.

One of the standout technologies incorporated into the AH68-01701V is Samsung's Smart Hub technology. This feature provides easy access to streaming services and applications, allowing users to quickly navigate to their favorite shows and movies. The remote is equipped with dedicated buttons that facilitate one-touch access to popular streaming platforms, enhancing the overall efficiency of media consumption. The remote also includes a built-in microphone for voice commands, integrating Samsung's Bixby voice assistant. This allows users to control their devices hands-free, providing a seamless and interactive way to manage their home entertainment systems.

The AH68-01701V features a sleek and lightweight design. Its compact size enables easy handling, while the intuitive layout of buttons ensures that users can quickly find and access the functions they need. The keys are well-spaced and clearly labeled, reducing the likelihood of user error during operation. Furthermore, the remote employs infrared technology, which ensures a reliable connection to Samsung devices across the room.

Another noteworthy characteristic of the AH68-01701V is its energy-efficient design. The remote is powered by standard batteries, but it is designed to optimize battery life, enabling extended use without the frequent need for replacements. Its robust build quality ensures durability, resisting wear and tear that often comes with regular usage.

In summary, the Samsung AH68-01701V remote control combines functionality, convenience, and modern technology to enhance the user experience. With features such as Smart Hub integration, voice command capability, and universal compatibility, it stands out as a versatile accessory for any Samsung device owner.
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