Manuals / HP / Computer Equipment / All in One Printer

HP 3380 manual Paper-handling problems exist, Print is skewed crooked

Models: 3380

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Paper-handling problems exist

Print is skewed (crooked)

Are the media guides adjusted properly?

Remove all media from the input tray, straighten the stack, and load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try reprinting. See Device media specifications or the start guide for more information.

More than one sheet feeds at one time

Is the media input tray too full?

See the start guide for more information.

Is the media wrinkled, folded, or damaged?

Make sure the media is not wrinkled, folded, or damaged. Try media from a new or different package.

Is the device separation pad worn?

See Replacing the device separation pad for more information.

Device does not pull media from the media input tray

Is the device in manual feed mode?

Try one of the following:

●If Manual feed appears on the device control panel display, press MENU/ENTER to print the job.

●Make sure that the device is not in manual feed mode and print your job again.

Is the pickup roller dirty or damaged?

Clean or replace the pickup roller and print your job again. See Cleaning the pickup roller or Replacing the pickup roller for instructions.

Media curls when fed through device

●Open the straight-through output door to print straight through.

●See Curl or wave for more information.

ENWW	Paper-handling problems exist 103

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HP 3380 manual Paper-handling problems exist, Print is skewed crooked, More than one sheet feeds at one time

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Appendix a Specifications Appendix C HP limited warranty statement Glossary Index Enww Getting to know your device Identifying the HP LaserJet 3380 all-in-one Package contentsPaper handling Device featuresHP LaserJet 3380 all-in-one hardware components Identifying the hardware componentsDevice control panel components Identifying the device control panel componentsIdentifying the software components Supported media weights and sizes Print-media specificationsPriority input tray paper sizes Setting or feature HP toolbox Device control Panel To view the hp toolbox Using the hp toolboxSupported operating systems Supported browsersFax tab Hp toolbox sectionsOther links Status tabScan-to... tab Troubleshooting tabDocumentation tab Printing a device control panel menu map Using the device control panelPrinting a configuration Restoring the factory-set defaultsUsing the device volume controls Changing the default media sizeChanging the device control panel display language To change the device control panel key-press volume To change the alarm volumeTo change the volume for the fax To change the ring volume of the faxEnww Printing To print by using manual feed Printing by using manual feedStopping or canceling a print job Printer drivers Changing print settingsTo change default settings across all programs Windows To change default settings across all programs MacintoshTo change settings for a print job Macintosh To change settings for a print job WindowsTo temporarily change print-quality settings Understanding print-quality settingsTo change print-quality settings for all future jobs To use EconoMode to save toner Optimizing print quality for media types To gain access to the optimizing featureDevice media specifications Labels Guidelines for using mediaCommon media problems table PaperEnvelopes TransparenciesEnvelope construction Envelope storage Card stock and heavy mediaEnvelopes with double-side seams Envelopes with adhesive strips or flapsCard stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specificationsTo print on one envelope Printing on envelopesTo print on multiple envelopes Enww To print on transparencies or labels Printing on transparencies and labelsMedia type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted formsTo print on custom-sized media or card stock Printing on custom-sized media or card stockPrinting on both sides of the media manual duplexing To duplex manually on lightweight mediaPrinting on both sides of the media manual duplexing Enww Enww To print multiple pages on a single sheet Windows Printing multiple pages on a single sheet of mediaTo print multiple pages on a single sheet Macintosh To print booklets Printing bookletsEnww Printing watermarks To use the watermark featureEnww Copying To load originals onto the flatbed scanner Loading originals to copyLoading originals to copy Starting a copy job Canceling a copy jobTo adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting To reduce or enlarge copies for the current job Reducing or enlarging copiesTo change the default copy size To change the copy-collation setting for the current job Changing the copy-collation settingTo change the default copy-collation setting Changing the number of copies To change the default number of copiesTo change the number of copies for the current job To copy a photo Copying photos, two-sided originals, or booksTo copy a multiple-page stack of two-sided originals To copy a book Scanning Loading originals onto the flatbed scanner Loading originals to scanLoading originals to scan Understanding scanning methods Scanning to a folder Windows only Scanning from the device WindowsProgramming the device Scan-to button Scanning to e-mailProgramming the device Scan-to button Canceling a scan job Scanning a photo Scanning a photo or a bookScanning a book Scanning a photo or a book Click Settings Scanning by using hp LaserJet Scan software WindowsScanning to another software program To scan to a fileScanning to the Readiris OCR software Scanning to a file Scanning from the device and HP Director MacintoshScanning to a software program Using page-by-page scanningScanning from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a WIA-enabled program Windows XP only Readiris Scanning by using OCRResolution and color guidelines Scanner resolution and colorColor Setting Recommended useFaxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass To clean the lid backing To clean the print-cartridge area Cleaning the print-cartridge areaCleaning the print-cartridge area To clean the media path Cleaning the media pathTo clean the pickup roller Cleaning the pickup rollerTo replace the pickup roller Replacing the pickup rollerReplacing the pickup roller To replace the device separation pad Replacing the device separation padReplacing the device separation pad Enww To install a replacement ADF Installing an ADFEnww Replacing an ADF pickup roller assembly ADF Removing and replacing the device control panel cover Enww Troubleshooting Device does not turn on Is power reaching the device?Does the document contain blank pages? Does the configuration page print?Pages print but are totally blank Is the sealing tape still in the print cartridge?Are media jams present? Pages did not printDoes a message appear on your computer screen? Is media being pulled into the device correctly?Is the printed page different from what appears onscreen? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the print quality poor?Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application More than one sheet feeds at one time Paper-handling problems existMedia curls when fed through device Print is skewed crookedIs the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is graphics quality poor? To clear a media jam Media jams occur in the printerTo clear other media jams Tips to avoid media jams Light print or fade Print quality is unacceptableToner specks Dropouts Vertical linesToner smear Gray backgroundVertical repetitive defects Loose tonerSkew Misformed charactersWrinkles or creases Curl or waveToner scatter outline Door open or no print cartridge Device control panel error messages appearResolving common error messages Critical error messagesPrinter for more information about media jams Alert messagesEnww Is media loaded in the input tray? No copy came outIs the original of poor quality? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the print cartridge low on toner?Copy quality is unacceptable Preventing problemsTypical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFTo clear a media jam from the automatic document feeder ADF Media jams occur in the automatic document feeder ADF Enww Vertical white or faded stripes Copy defects are apparentBlank pages Black dots or streaks Wrong original was copiedToo light or dark Unwanted linesIs the image skewed crooked? Is the image quality better when the document is printed?Scanned image is of poor quality Is the original a second-generation photo or picture?Part of the image did not scan Is your computer set for bidirectional communication? Is your resolution or color level set too high?Scan takes too long Is your software set to scan in color?Common scanning error messages Error messages appearScanner did nothing Scan quality is unacceptable Scan quality is unacceptable Enww Physical specifications SpecificationsElectrical specifications1 HP LaserJet 3380 all-in-one HP LaserJet 3380 all-in-one specificationsMemory specifications HP LaserJet 3380 all-in-one battery Enww Regulatory Information FCC regulations FCC regulations Telephone consumer protection act United States IC CS-03 requirements Enww Laser safety statement Safety statementsCanada DOC regulations Korean EMI statement Laser statement for FinlandAustralia Declaration of Conformity Conforms to the following Product SpecificationsEnvironmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsMaterial safety data sheets HP LaserJet 3380 all-in-one ONE-YEAR Limited Warranty HP limited warranty statementAppendix C HP limited warranty statement HP parts and accessories HP parts and accessories charts Ordering HP parts and accessoriesSupplementary documentation HP LaserJet print cartridges Saving toner To install a Dimm To test a Dimm installation or removalDIMMs memory or font DIMMs memory or font To remove a Dimm Enww Enww Service and support Repackaging guidelines Obtaining hardware serviceTo obtain hardware service Returning the unitExtended warranty What needs to be done? Service information form1284-B GlossaryECP Twain Enww Index Symbols/NumericsDimm Jams Dimm Enww USB WIA Enww Page Q2660-90902