Device control panel error messages appear

This section contains information about error messages that can appear on the device control panel display, and how to clear them.

Resolving common error messages

The following messages are the most common error messages that can appear on the device control panel display.

Door open or no print cartridge

The print cartridge door is open or no print cartridge has been installed. Make sure that you have correctly installed the print cartridge in the device. For information about installing the print cartridge, see the start guide.

After you have checked the print cartridge, close the print cartridge door securely.

When the problem is solved, the device either completes the current job or returns to the Ready state.

Printer tray is empty. Add paper

The device is out of print media. Load media into the media input tray or the priority input tray. For information about loading media into the input trays, see the start guide.

If media is already loaded, remove the stack of media, check for and clear any media jams, and reload the input tray.

When the problem is solved, the device either completes the current job or returns to the Ready state.

Critical error messages

When a critical error occurs, the current copying or scanning job stops and one of the following messages appears on the device control panel:

50 Fuser Error

51 Laser Error

52 Scanner Error

57 Fan Error

79 Error

CCD Scanner Error

Scanner Bulb failure

If one of these messages appears on the device control panel display, the device is experiencing a critical device error. Unplug the device for five minutes, and then plug it back in. If the error persists, contact HP customer service at the number provided on the support flyer included with the device, or visit http://www.hp.com.

116 Chapter 8 Troubleshooting

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HP 3380 manual Device control panel error messages appear, Resolving common error messages, Critical error messages

3380 specifications

The HP 3380 is a high-performance multifunction printer designed to meet the demands of small to medium-sized businesses. Renowned for its versatility and efficiency, the HP 3380 seamlessly combines printing, scanning, copying, and faxing capabilities into one compact unit, making it an ideal solution for users looking to save space without compromising functionality.

One of the standout features of the HP 3380 is its fast printing speed. With the ability to print up to 28 pages per minute (ppm) for black and white documents, and 22 ppm for color, it ensures that even large print jobs can be completed swiftly. The printer supports automatic duplex printing, which not only conserves paper but also enhances productivity by allowing users to print double-sided documents without manual intervention.

In addition to speed, the HP 3380 boasts exceptional print quality. Utilizing HP's advanced LaserJet technology, it produces sharp text and vibrant images, with a resolution of up to 600 x 600 dpi, ensuring that professional-quality documents are delivered consistently. The printer is equipped with a range of paper handling options, including a 250-sheet input tray and a 150-sheet output tray, providing flexibility for various media types and sizes.

Connectivity is another hallmark of the HP 3380. It offers USB and Ethernet ports for seamless integration into existing office networks, making it easy for multiple users to share the device. Furthermore, with built-in wireless capabilities, users can print from their mobile devices using HP's mobile printing solutions, including HP Smart app, Apple AirPrint, and Google Cloud Print.

Security is paramount in today's business environment, and the HP 3380 addresses this concern with features designed to protect sensitive information. The printer supports secure printing, ensuring that documents are only printed when the user is present, and also includes built-in security protocols to safeguard against unauthorized access.

In terms of design, the HP 3380 features a user-friendly control panel with an intuitive LCD screen that simplifies navigation and operation. Its compact footprint allows it to fit easily into various office settings, making it a practical addition to any workspace.

Overall, the HP 3380 stands out as a reliable and efficient multifunction printer that caters to the evolving needs of modern businesses. With its combination of speed, quality, security, and connectivity, it offers a comprehensive solution for all printing, scanning, copying, and faxing requirements, making it an excellent investment for any organization looking to enhance productivity.