Pages did not print

Try these tips when the device does not print any pages.

Does a message appear on your computer screen?

See Onscreen error messages appear for more information.

Is media being pulled into the device correctly?

See Paper-handling problems exist for more information.

Are media jams present?

See Media jams occur in the automatic document feeder (ADF) or Media jams occur in the printer for more information.

Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?

The parallel or USB Device Cable (A/B) might be defective. Try the following remedies:

●Disconnect the parallel or USB Device Cable (A/B) at both ends and reconnect it.

●Try printing a job that has printed in the past.

●Try using a different IEEE 1284-B-compliant parallel cable or USB Device Cable (A/B). See Ordering HP parts and accessories.

●Contact the manufacturer of your computer about changing parallel port settings to an extended capabilities port (ECP) mode.

Are other devices running on your computer?

●The device might not share a parallel port. If you have an external hard drive or network switchbox that is connected to the same port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two parallel ports on the computer.

●You might need to add another interface card. Hewlett-Packard strongly recommends an ECP parallel interface card.

100 Chapter 8 Troubleshooting

ENWW