troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
EnG
SYMPTOM | Check/Remedy | |
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I cannot eject the disc. | • Is the power cord plugged securely into the outlet? | |
| • Turn off the power and then turn it back on. | |
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Playback does not start. | • Check the region number of the BD/DVD. | |
| BD/DVD discs purchased from abroad may not be playable. | |
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| • Make sure that the rating level is correct. | |
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Playback does not start | • Are you using a deformed disc or a disc with scratches on the surface? | |
immediately when the | • Wipe the disc clean. | |
Play/Pause button is pressed. | ||
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Sound is not produced. | • No sound is heard during fast playback, slow playback, and step motion playback. | |
| • Are the speakers connected properly? Is the speaker setup correctly customized? | |
| • Is the disc severely damaged? | |
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Sound can be heard only from a few | • When listening to a CD or radio, sound is output from the front speakers | |
speakers and not all 8. | (L/R) only. To enjoy sound over 7 or 8 speakers select the D.PL IIX, Neo:6 | |
| or SFE MODE modes. | |
| • If you set SBL and SBR to NONE in the speaker mode in the audio setup of | |
| the setup screen, no sound is heard from the SBL and SBR speakers. | |
| Set SBL and SBR to Small. | |
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Dolby Digital 5.1 CH Surround Sound is | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround | |
not produced. | Sound is produced only if the disc is recorded with 5.1 channel sound. | |
| • Is the audio language correctly set to DOLBY DIGITAL | |
| information display? | |
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The remote control does not work. | • Is the remote control being operated within its operation range of angle and distance? | |
| • Are the batteries drained? | |
| • Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly? | |
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• Disc is rotating but no | • Is the TV power on? | |
picture is produced. | • Are the video cables connected properly? | |
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• Picture quality is poor and | • Is the disc dirty or damaged? | |
picture is shaking. | ||
• A poorly manufactured disc may not be playable. | ||
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Audio language and subtitles do not work. | • Audio language and subtitles will not work if the disc does not contain them. | |
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Menu screen does not appear even | • Are you using a disc that does not contain menus? | |
when the menu function is selected. |
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Aspect ratio cannot be changed. | • You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or | |
| 4:3 Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only. | |
| Refer to the BD disc jacket and then select the appropriate function. | |
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● troubleshooting
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