TROUBLESHOOTING GUIDE - OPERATION

FOR HELP—1-800-35-GENIE OR WWW.GENIECOMPANY.COM

 

 

 

PROBLEM

WHAT TO DO

 

ss Check power source,

 

 

– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.

Opener does NOT run

– If not, check fuse or circuit breaker.

 

ss If power is OK,

 

from wall console.

– Check connections at powerhead terminals and at wall console.

 

– Limits must be set with door arm connected to door.

 

ss Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF & check operation.

 

ss Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace.

Opener runs, but door

ss Make sure carriage is engaged to chain or belt bullet. See page 9. Refer to

Installation poster or download poster from WWW.GENIECOMPANY.COM.

does NOT move.

ss Check to make sure chain/belt is not broken or OFF its pulley.

 

 

ss Check FORCE ADJUSTMENT. See page 10.

 

Opener works from

ss Check all remotes.

 

wall console, but NOT

ss Replace remote battery with good one. See page 9.

from remote.

ss Program remote to powerhead. See page 6.

 

ssRelocate remote inside car and or point remote at garage door. Remote has less than ss Replace battery. See page 9.

25 feet operating

ss

Reposition door opener antenna.

 

range or no operation. ss

Remote LED does not come ON with button push - replace battery. See page 9.

 

 

ss

Eliminate possible competing signals (satellite radio, FiOS® TV).

 

 

ss

If a NEW installation, check Door Arm position. Refer to Installation poster or download

 

Door starts down,

 

poster from WWW.GENIECOMPANY.COM.

 

then STOPS and goes

ss

Check if Limits are properly set. See page 5 & 9.

 

back up.

ss

Check if Safe-T-Beam® Red LED is flashing. See page 8.

 

 

ss

Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 8.

 

OR

ss

Check garage door for binding.

 

 

s

If an operational problem exists, and opener will not close. The opener can be forced to

 

Safe-T-Beam® System

 

close as follows; Press and hold the wall console button until door is completely closed.

 

ss

Check for interference from adjacent Safe-T-Beam® units.

 

malfunction.

ss

Contact The Genie Company at 1-800-35-GENIE.

 

 

 

Door starts down,

ss

Check Safe-T-Beam® wire connections at powerhead. See page 8, STB Instruction, Poster or website.

 

then STOPS before it

ss

Check Limits are properly set. See page 5 & 9.

 

is closed.

ss

Check CONTACT REVERSE. See page 5.

 

OR

ss

Check garage door for binding.

 

Door will only open.

ss

Check closing "FORCE" adjustment. See page 10 .

 

 

ss

Check Limits are 0properly set. See page 5.

 

Door starts up, but

ss

Be sure door, opener, and springs are in good repair, properly lubricated and balanced.

 

STOPS before it is

ss

Check opening "FORCE" adjustment. See page 10.

 

completely open.

ss

WARNING: If you suspect a problem with the garage door hardware or springs,

 

 

 

contact The Genie Company at 1-800-35-GENIE.

 

 

ss

Check Limits are properly set. See pages 5 & 9.

 

 

ss

Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 7.

 

Door will only run

ss

Check door balance, condition, and door spring.

 

closed.

ss

Check opening "FORCE" adjustment. See page 10.

 

 

ss

WARNING: If you suspect a problem with the garage door hardware or springs,

 

 

 

contact The Genie Company at 1-800-35-GENIE.

 

Door opener starts for

ss

Button stuck on wall console or remote.

 

ss

Was a remote lost or stolen? Erase all remotes from powerhead memory and program

 

no reason.

 

new remotes. See page 7.

 

 

 

 

Noisy operation.

 

ss Be sure all door fasteners are tight.

 

 

ss Be sure garage door is in good repair, properly lubricated and balanced.

 

 

 

ss Be sure opener is in good repair.

 

 

 

ss Check operating condition of door. See page 8. Door may need professional repair/adjustment.

 

Door opener runs

 

ss Is this opener installed on a one piece door? Normal speed for one piece door is lowest speed setting.

 

 

ss If carriage travel is less than 6 feet, opener configures programming for a one piece door.

 

slow.

 

 

 

ss Contact The Genie Company at 1-800-35-GENIE concerning door speed.

 

 

 

 

 

 

 

 

9/2011

©2011 The Genie Company

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Genie 1200, TRUE, GPOWER 900, POWERLIFT 900, 1500 manual Troubleshooting Guide Operation
Page 12 Page 14

1500, GPOWER 900, TRUE, 1200, POWERLIFT 900 specifications

The Genie TRUE, GPOWER 900, 1200, POWERLIFT 900, and 1500 are renowned products in the field of material handling, specifically designed to enhance efficiency and safety in various lifting applications.

The Genie TRUE is characterized by its innovative design that combines user-friendliness with advanced engineering. This model offers an impressive lift capacity while ensuring stability and performance. Its lightweight structure allows for easy maneuverability, making it ideal for both indoor and outdoor use. The Genie TRUE is equipped with a state-of-the-art control system that provides precise lifting, lowering, and positioning, ensuring maximum productivity for operators.

The GPOWER 900 and 1200 models stand out with their robust build and exceptional lifting capabilities. The GPOWER 900 is designed to handle loads up to 900 pounds, while the GPOWER 1200 can effortlessly lift up to 1200 pounds. Both models use advanced hydraulic systems for smooth operation, allowing for quick lifting cycles without compromising on power or safety. The ergonomic design of the GPOWER series minimizes operator fatigue, making it suitable for prolonged use in various work environments.

The POWERLIFT 900 and 1500 augment this lineup with their impressive features tailored for heavy-duty use. The POWERLIFT 900 can lift loads up to 900 pounds, making it ideal for medium-sized tasks. On the other hand, the POWERLIFT 1500 is engineered for heavier loads, boasting a capacity of 1500 pounds. Both models utilize cutting-edge overload protection technology, ensuring that safety is prioritized during use. Additionally, the POWERLIFT series features an intuitive interface that facilitates easy adjustments and control during operation.

Each of these models embodies the core values of Genie: reliability, innovation, and efficiency. They are designed to meet the varying demands of different industries, including construction, warehousing, and logistics. Their modular designs and interchangeable parts further enhance their versatility and longevity, making them a worthwhile investment for any business needing lifting solutions.

In summary, the Genie TRUE, GPOWER 900, 1200, POWERLIFT 900, and 1500 combine robust performance with safety and ease of use, making them ideal choices for any lifting task. Their reliability and advanced features are sure to meet the growing demands of modern workplaces.
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