Genie 1200, TRUE, 1500 Troubleshooting Guide - Operation, Opener works from, Door will only open

TROUBLESHOOTING GUIDE - OPERATION		FOR HELP—1-800-35-GENIE OR WWW.GENIECOMPANY.COM
PROBLEM	WHAT TO DO
	ss Check power source,
	– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
Opener does NOT run	– If not, check fuse or circuit breaker.
	ss If power is OK,
from wall console.	– Check connections at powerhead terminals and at wall console.
	– Limits must be set with door arm connected to door.
	ss Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF & check operation.
	ss Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door	ss Make sure carriage is engaged to chain or belt bullet. See page 9. Refer to
	Installation poster or download poster from WWW.GENIECOMPANY.COM.
does NOT move.
	ss Check to make sure chain/belt is not broken or OFF its pulley.
	ss Check FORCE ADJUSTMENT. See page 10.
Opener works from	ss Check all remotes.
wall console, but NOT	ss Replace remote battery with good one. See page 9.
from remote.	ss Program remote to powerhead. See page 6.

ssRelocate remote inside car and or point remote at garage door. Remote has less than ss Replace battery. See page 9.

25 feet operating	ss	Reposition door opener antenna.
range or no operation. ss		Remote LED does not come ON with button push - replace battery. See page 9.
	ss	Eliminate possible competing signals (satellite radio, FiOS® TV).
	ss	If a NEW installation, check Door Arm position. Refer to Installation poster or download
Door starts down,		poster from WWW.GENIECOMPANY.COM.
then STOPS and goes	ss	Check if Limits are properly set. See page 5 & 9.
back up.	ss	Check if Safe-T-Beam® Red LED is flashing. See page 8.
	ss	Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 8.
OR	ss	Check garage door for binding.
	s	If an operational problem exists, and opener will not close. The opener can be forced to
Safe-T-Beam® System		close as follows; Press and hold the wall console button until door is completely closed.
	ss	Check for interference from adjacent Safe-T-Beam® units.
malfunction.	ss	Contact The Genie Company at 1-800-35-GENIE.
Door starts down,	ss	Check Safe-T-Beam® wire connections at powerhead. See page 8, STB Instruction, Poster or website.
then STOPS before it	ss	Check Limits are properly set. See page 5 & 9.
is closed.	ss	Check CONTACT REVERSE. See page 5.
OR	ss	Check garage door for binding.
Door will only open.	ss	Check closing "FORCE" adjustment. See page 10 .
	ss	Check Limits are 0properly set. See page 5.
Door starts up, but	ss	Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
STOPS before it is	ss	Check opening "FORCE" adjustment. See page 10.
completely open.	ss	WARNING: If you suspect a problem with the garage door hardware or springs,
		contact The Genie Company at 1-800-35-GENIE.
	ss	Check Limits are properly set. See pages 5 & 9.
	ss	Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 7.
Door will only run	ss	Check door balance, condition, and door spring.
closed.	ss	Check opening "FORCE" adjustment. See page 10.
	ss	WARNING: If you suspect a problem with the garage door hardware or springs,
		contact The Genie Company at 1-800-35-GENIE.
Door opener starts for	ss	Button stuck on wall console or remote.
	ss	Was a remote lost or stolen? Erase all remotes from powerhead memory and program
no reason.		new remotes. See page 7.
Noisy operation.		ss Be sure all door fasteners are tight.
		ss Be sure garage door is in good repair, properly lubricated and balanced.
		ss Be sure opener is in good repair.
		ss Check operating condition of door. See page 8. Door may need professional repair/adjustment.
Door opener runs		ss Is this opener installed on a one piece door? Normal speed for one piece door is lowest speed setting.
		ss If carriage travel is less than 6 feet, opener configures programming for a one piece door.
slow.
		ss Contact The Genie Company at 1-800-35-GENIE concerning door speed.

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