Appendix, Troubleshooting | Samsung BD-C5500P/XER, BD-C5500/XER

Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m.
	• Remove batteries and hold down one or more buttons for several minutes
	to drain the microprocessor inside the remote control to reset it. Reinstall
	batteries and try to operate the remote control again.
Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.
	• This is not a problem with the product.

No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• Press the STOP (	) button (on front panel) for more than	5 seconds with
	no disc inside. All settings will revert to the factory settings.

•When the factory default settings are restored, all the user data stored in the BD data will be deleted.

If the HDMI output is set to a resolution your	• Press the STOP (	) button (on front panel) for more than 5 seconds with
TV cannot support (for example, 1080p), you	no disc inside. All settings will revert to the factory settings.
may not see a picture on your TV.	• When the factory default settings are restored, all the user data stored in
	the BD data will be deleted.

08 Appendix

English 57

BD-C5500/XER, BD-C5500P/XER specifications

The Samsung BD-C5500P/XER and BD-C5500/XER are versatile Blu-ray players that embody cutting-edge technology and exceptional design, making them an excellent addition to any home entertainment system. These models were engineered to elevate the viewing experience and provide seamless connectivity and functionality.

One of the standout features of the BD-C5500 series is its ability to deliver stunning picture quality. With support for Full HD 1080p, users can enjoy crystal-clear visuals and vibrant colors, making movies and shows come to life. The advanced HDMI output ensures that high-quality audio and video signals are transmitted, allowing for an immersive experience when paired with compatible televisions and home theater systems.

In terms of playback options, the BD-C5500 players offer impressive versatility. They are compatible with various disc formats, including Blu-ray, DVD, and CD, ensuring that you can enjoy your favorite movies, music, and media without limitations. Additionally, users can benefit from the BonusView feature, which provides picture-in-picture functionality, allowing for enhanced viewing experiences with director commentary or behind-the-scenes content.

Connectivity is another area where the BD-C5500 excels. With built-in Wi-Fi, users can access a plethora of online content, including popular streaming services like Netflix, YouTube, and Hulu, directly from their Blu-ray player. This feature eliminates the need for additional devices, consolidating entertainment options into a single unit. Furthermore, the device supports Samsung's Smart Hub, providing an intuitive interface to navigate through apps and services easily.

Moreover, the BD-C5500P/XER and BD-C5500/XER boast impressive audio capabilities, supporting high-definition audio formats like Dolby TrueHD and DTS-HD Master Audio. This ensures that audio reproduction is clear and detailed, complementing the stunning visuals.

The sleek design of the BD-C5500 players is another appealing aspect. Their compact form and elegant aesthetic make them suitable for any entertainment setup, while the user-friendly remote control enhances ease of operation.

In summary, the Samsung BD-C5500P/XER and BD-C5500/XER Blu-ray players offer an outstanding blend of performance, connectivity, and style. With exceptional video and audio quality, versatile playback options, and access to streaming services, they are an excellent choice for consumers seeking to enhance their home entertainment experience.

Samsung BD-C5500P/XER, BD-C5500/XER manual Appendix, Troubleshooting

Models: BD-C5500/XER BD-C5500P/XER

Appendix

Troubleshooting

PROBLEM

SOLUTION

screen.

range.

Menu.

The screen is blocked

• Press the STOP (

BD-C5500/XER, BD-C5500P/XER specifications