Samsung BD-C5500/XER manual Forgot password, Again, Clean the disc No Hdmi output, Movie, Not be

Appendix

PROBLEM		SOLUTION
Forgot password	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings including the password will revert to the factory
	settings.
	Don’t use this unless absolutely necessary.

•When the factory default settings are restored, all the user data stored in the BD data will be deleted.

If you experience other problems.	• Go to the contents and find the section of the user manual that contains the
	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorized service centre.
The picture is noisy or distorted	• Make sure that the disc is not dirty or scratched.
	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
	resolution.
Abnormal HDMI output screen.	• If random noise appears on the screen, it means that TV does not support
	HDCP (High-bandwidth Digital Content Protection).
PC Share Manager function
I can see folders shared through the PC	• Since it shows only files	corresponding to the Image, Music,	and	Movie
Share Manager, but I cannot see the files.	categories, files that do	not correspond to these categories	may	not be
	displayed.
AllShare function
Video is played intermittently.	• Check if the network is stable.

•Check if the network cable is properly connected and if the network is not overloaded.

•Wireless connection between the server and the product is unstable. Check the connection.

AllShare connection between TV and PC is	• IP address under the same subnetwork should be unique, otherwise IP
unstable.	collision can results in such a phenomenon.
	• Check if you have a firewall enabled.
	If so, disable the firewall function.

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