Appendix, Troubleshooting | Samsung BD-D5500/ZN, BD-D5500/XS

Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data is
	deleted.

64 English

BD-D5500/ZN, BD-D5500/SH, BD-D5500/XS, BD-D5500/UM specifications

The Samsung BD-D5500 is a versatile and feature-rich Blu-ray player, designed to enhance your home entertainment experience with high-definition playback and a plethora of smart features. One of the standout characteristics of the BD-D5500 series, which includes models such as BD-D5500/ZF, BD-D5500/ZN, and BD-D5500/EN, is its ability to deliver stunning visuals and exceptional audio quality. With full HD 1080p resolution, users can enjoy their favorite movies and shows with remarkable clarity and detail, ensuring an immersive experience whether watching action-packed blockbusters or delicate art films.

A key technology featured in the BD-D5500 is its Smart Hub, which provides access to a wide array of online content, including streaming services such as Netflix, YouTube, and Hulu. This feature allows users to easily navigate through their favorite apps and discover new content without needing to switch devices. Furthermore, the BD-D5500 supports various media formats, making it compatible with diverse types of discs including Blu-ray, DVD, and CDs, as well as file formats from USB devices.

The player is equipped with Wi-Fi capability, facilitating seamless connectivity to home networks and the internet. This wireless functionality enhances the user experience, enabling content streaming and software updates without the hassle of physical cables. Additionally, the inclusion of Samsung’s AllShare technology allows for easy sharing and streaming of multimedia content from compatible devices, promoting a cohesive digital ecosystem.

Audio is another critical aspect where the BD-D5500 shines. The device supports advanced audio formats such as Dolby TrueHD and DTS-HD Master Audio, providing rich, high-fidelity sound that complements the stunning visuals. For those who desire an enhanced audio experience, the BD-D5500 can connect to external sound systems through its optical audio outputs.

Moreover, the Samsung BD-D5500 features a sleek and modern design, blending effortlessly with any home décor. Its user-friendly interface and remote control simplify the navigation process, making it easy to access various features and settings. Overall, the Samsung BD-D5500/ZF, BD-D5500/ZN, and BD-D5500/EN models are powerful Blu-ray players that combine cutting-edge technology and robust design, catering to the entertainment needs of modern consumers.

Samsung BD-D5500/ZN, BD-D5500/XS, BD-D5500/UM, BD-D5500/SH manual Appendix, Troubleshooting

Models: BD-D5500/ZN BD-D5500/SH BD-D5500/XS BD-D5500/UM

Appendix

Troubleshooting

PROBLEM

SOLUTION

screen.

range.

example, 1080p), you may not see a picture on your TV.

• Press the STOP (

BD-D5500/ZN, BD-D5500/SH, BD-D5500/XS, BD-D5500/UM specifications