Troubleshooting

Why can’t I add, edit or delete directory entries?

You cannot edit the Corporate Directory, which is automatically maintained by the 480IP system. If you are attempting to edit your Personal Directory, ensure that the directory is not locked.

Why aren’t all the phones in a paging zone receiving pages?

Ensure that all phones are on-hook, and that the Do Not Disturb feature is disabled.

Why can’t I edit my directory name?

Ensure that your telephone system administrator has allowed this option.

Why can’t I forward Voicemail messages to my email?

You must define your email address using the Options key before you can forward messages to your email.

Why does my telephone wobble?

Ensure that the cords are routed properly through the stand. Check that the stand has been properly snapped into place.

Why is my display screen blank?

Ensure that power is being provided to your phone. If your Network does not provide Inline power over Ethernet, you can obtain an additional accessory (PoE inline power supply), to provide power over Ethernet locally to your phone. See “Connect to the Network and to a Power Source”

for details.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Installation” for information.

Why is my speakerphone not working?

If you press d/fand the speaker light flashes and you do not hear dialtone, the Set Audio option has been used to set up the phone for headset use. Press d/fa second time. If the light goes out, the phone is set up

to be used only with a headset or handset. If the light stays on steady and you hear dialtone, you can alternate between the speakerphone and the headset by pressing d/f. See the section “Customizing your phone” for instructions on how to change the Set Audio feature.

How do I remove the stand from the phone?

Place one hand on top of the phone, and place the other hand on the top of the stand. Pull the stand away from the telephone. You will have to pull quite forcefully, but this will not break the stand.

Troubleshooting

Model VentureIP 480i User Guide 38

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Aastra Telecom VentureIP manual Troubleshooting
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VentureIP specifications

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