Appendix, Troubleshooting | Samsung BD-D7500 specification

Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.

No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on top panel) for more than 5 seconds with
	no disc inside. All settings will revert to the factory settings.

•When the factory default settings are restored, all stored user BD data is deleted.

08 Appendix

English 67

Image 67

Samsung BD-D7500 user manual Appendix, Troubleshooting

Contents

Blu-rayDisc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features FCC Note for U.S.A Safety InformationClass 1 Laser product Precautions Important Safety InstructionsViewing using 3D function Disc Storage & Management Disc Handling Restrictions on Playback Maintenance of Cabinet Contents Still Mode Accessing the Settings Menu3D Settings Resolution Setup Basic Functions Using Smart Hub Using the Tools buttonSelecting the Picture Settings Setting Bonusview Getting Started Disc Types and Contents your player can playDisc types your player cannot play Audio CD CD-DA Blu-ray Disc Compatibility Disc Types Copyright Region CodeAvchd Advanced Video Codec High Definition Mp4 Supported File FormatsVideo File Support 1920x1080 Compliant with WMA version Music File Support Logos of Discs the player can play Accessories Top Panel Selects menu items or starts a disc Detects signals from the remote controlUpgrades and MP3/JPEG/DivX/MKV/MP4 playback Plays a disc or pauses playback Connects to an AV receiver Upgrades using a network connectionBottom Panel Sound Check if the batteries are drained Tour of the Remote ControlRemote Control Installing batteries TV CH Setting the Remote Control to Operate Your TVTV Control Codes Connected to the TV Connections Connecting to a TV Connections Hdmi cable 24not included English Connecting to an Audio System Turn on the player, TV and Stereo Amplifier Case 2 Optical cable Not includedCase 3 Audio Video cable Service Networking with PC for AllShare function Connecting to the NetworkCable Network Wireless Network Installing the Blu-ray Disc Player Case 1 Installing on the stand Case 2 Installing on a wall My Contents Setup My Contents Screen Size 3D Settings3D Blu-ray Playback Mode Display BD Wise Samsung Players only ResolutionTV Aspect Smart Hub Screen Size Hdmi Mode Video Mode Resolution according to the output modeBlu-ray Disc/E-contents/Digital Contents playback Setup Movie Frame 24Fs Hdmi Color Format Digital Output Still ModeProgressive Mode Hdmi Deep Color Digital Output Selection Dynamic Range Control Downmixing ModeDTS Neo6 Mode PCM Downsampling Network Network SettingsWired Network Audio Sync Setting Up the Wireless Network Connection Auto Wireless Network Setting Up the Wireless Network Connection Manual Wait until the connection is automatically established Network StatusOne Foot Connection Press the OK button BD Data Management Initial SettingsBD-LIVE Internet Connection Anynet+HDMI-CEC DivX Video On Demand ResetChange Password Time Zone Light Effect Network Remote ControlSoftware Upgrade Front Display By Downloaded Download in Standby ModeBy USB By Disc Provides contact information for assistance with your player Contact Samsung Playing a Video Basic FunctionsPlayback 3D Converter Disc Structure Using the Disc MenuUsing the Title Menu Using the Popup Menu Step Motion Play Searching for a Desired SceneSkipping Chapters Slow Motion Play Changing to Full Screen Moving to a Desired Scene DirectlyRepeating the Title or Chapter Repeating a Section Selecting the Subtitle Language Selecting the Picture SettingsWhen you use BD wise function, this menu will not appear Selecting the Audio Language Listening to Music Setting BonusviewChanging the Camera Angle Playing an Audio CD CD-DA/MP3 Playlist Repeat an Audio CD CD-DA/MP3 Playing back Pictures Using the Tools buttonUsing the Slide Show function Playing a Jpeg files Playing back a USB Storage Device Starting Smart Hub for the First Using Smart HubTime Smart Hub at a Glance Network Services Entering Text, Numbers and Symbols Using the KeypadCreating an Account To log in to your Smart TV Account, follow these steps Settings Menu Blue DAccount Log Account Management Remove from TV Account list ResetRegister Service Account Change Password Move to Folder Edit Mode Menu Yellow CProperties Move Lock To Access Widgets in a FolderNew Folder Rename Folder For Pay Apps Sort Menu Green BSamsung Apps Help Using the Samsung Apps ScreenSamsung Apps by category My Account Insert a Blu-ray Disc that supports BD-LIVE Using the colored buttons on your remote with Samsung AppsUsing the AllShare Function Return To return to the previous menu Appendix Troubleshooting Again Forgot passwordAuthorized service center Hdcp High-bandwidth Digital Content Protection Network Status menu. See BD-LIVE serviceOccurs BD-LIVE service Repairs BD Wise Index Specifications Copy Protection Compliance and Compatibility Notice Network Service Disclaimer DivX License Limited Warranty to Original Purchaser ` CIS Questions or COMMENTS?