troubleshooting
INFORMATION CODES
Information codes may be displayed to help you better understand what is occurring with your Washer.
CODE SYMBOL | MEANING | SOLUTION |
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| Unbalanced load prevented your | Redistribute the load, press the Start/Pause |
| Washer from spinning. | Button. |
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| Door is unlocked when Washer is | Press the Power button to turn off your Washer, |
| running. | then restart the cycle. If the code reappears, call |
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| for service. |
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| Door is open when Washer is | Close the door tightly and restart the cycle. |
| running. | If the code reappears, call for service. |
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| Your Washer failed to lock the | Close the door tightly and restart the cycle. |
| door. | If the code reappears, call for service. |
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| Water temperature control | Call for service. |
| problem. |
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| (Heater Control problem) |
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| Your Washer has tried to fill but | Call for service. |
| has not reached the proper water |
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| level. |
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| The door will not unlock. | Make sure the door is firmly closed. |
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| Push the Power button to turn off your Washer, |
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| then turn it on again. If the code reappears, call |
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| for service. |
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| Motor not running properly. | Restart the cycle pressing the Start/Pause |
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| Button. If the code reappears, call for service. |
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| Your washer is not draining. | Before calling for service, check the following. |
| It can also mean that the unit | 1) Turn off the unit and turn it on again. |
| senses a small clog while draining. | 2) Select only the Spin Cycle. |
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| 3) Press the Start/Pause to drain the water. |
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| If it still does not drain, call for service. |
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| Your Washer has tried to fill but | Make sure the water faucets are open all the |
| was unsuccessful. | way. Check for kinked hoses. |
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| Check the inlet screens on the fill hoses. |
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| Problem with control. | Call for service. |
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| Electric service was lost when | Restart the cycle by pressing the Start/Pause |
| Washer was running. | Button. |
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| A fault is detected in the water | Call for service |
| level sensor. |
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| Jammed Key. | Call for service |
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| Motor speed sensor problem. | Restart the cycle. |
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| If the code reappears, call for service. |
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