9Support
9.1Software Upgrade
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Software Upgrade 
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The Software Upgrade menu lets you upgrade your TV’s software to the latest version.
9.1.1By USB
Insert a USB drive containing the firmware upgrade file, downloaded from “www.samsung.com/sec,” into the TV. Please be careful not to disconnect the power or remove the USB drive until upgrades are complete. The TV will be turned off and on automatically after completing the firmware upgrade. When software is upgraded, video and audio settings you have made will return to their default settings. We advise you to to write down your settings so that you can easily reset them after the upgrade.
9.1.2Alternative Software
During the Software upgrading, When the Upgrade will discontinue from last step, this function be activated.
9.2Contact Samsung
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Contact Samsung 
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View this information when your TV does not work properly or when you want to upgrade the software. You can find information regarding our call centers and how to download products and software.
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